Banquet Staff - On Call
About The Position
Pyramid Global Hospitality is hiring on-call Banquet Staff for South Seas, a resort on Captiva Island, Florida. The roles include Server, Server Assistant, and Kitchen Steward. Staff prepare banquet rooms and break stations, serve food and beverages, bus tables, and clean and restore event spaces after functions. They also support food and beverage preparation, maintain work areas and storerooms, assist event and restaurant staff, and help provide a welcoming, attentive guest experience. The position may involve working indoors and outdoors, including in hot temperatures, and responding to client inquiries and concerns. The role offers an hourly rate of $12.00–$19.00, plus service charges; pay depends on the role. South Seas is a 330-acre resort and wildlife preserve with 279 guest rooms and more than 7,000 square feet of meeting and event space. The property emphasizes teamwork, growth, attentive service, and creating memorable guest experiences.
Requirements
- 2–4 years of food service experience, preferably in banquet service.
- Experience in a four- or five-star venue with synchronized service.
- Knowledge of wine, beer, cocktails, and spirits.
- Ability to work under pressure in a fast-paced environment.
- Passion for creating an exceptional guest experience.
- Excellent communication skills.
- Ability to stand and walk for prolonged periods.
- Ability to lift up to 40 pounds.
- Ability to work in indoor and outdoor environments, potentially in hot temperatures.
- Ability to work at a computer in an office setting and respond promptly to client inquiries.
- Ability to oversee stress-related conversations with clients, vendors, and other departments.
Responsibilities
- Set up banquet functions by draping tables, setting silverware, folding napkins, preparing drinks, and placing centerpieces.
- Serve food and beverages, including retrieving food from the back hall and carrying trays to the function location.
- Bus tables and clear dishes and other items from tables or counters, taking them to the kitchen.
- Break down banquet rooms by putting away dirty linen and centerpieces and vacuuming.
- Clean the back hall and organize storerooms.
- Set up morning or evening break stations with coffee, tea, snacks, and beverages.
- Assist with event room setup according to the meal period and table requirements.
- Prepare food and beverage items, including condiments and coffee, and keep workstations stocked.
- Clean and sanitize tables, counters, and seats after guests finish.
- Explain menu items, preparation methods, cooking methods, and ingredients.
- Consider guests' special requests and dietary issues.
- Provide general property information and offer guests a warm welcome and farewell.
- Interact professionally with staff and provide other departments with necessary information.
- Perform a final quality check on food and beverage items before serving.
- Monitor assigned tables for guest satisfaction, service quality, and additional needs.
- Address guest issues promptly and with concern.
- Assist other event and restaurant staff as needed.
- Remain aware of safety issues, including broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons.
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What This Job Offers
Education Level
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