Banquet Set-up Supervisor

Choice Hotels International • Bloomington, MN

9d • Onsite

About The Position

The role of the Banquet Supervisor is to supervise and assist in the set up and break down of meetings, conventions and banquets based on event orders and customer needs. The Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the first hotel connected to the Mall of America. As a Banquet Set-up Supervisor for the Radisson Blu Mall of America, no two days will be the same.

Requirements

• Two years of banquet experience in an upscale environment preferred
• Excellent customer service skills
• Strong organization skill - ability to proactively prioritize needs, put first things first, and effectively manage resources and time.
• Strong verbal communications skills
• Ability to read and interpret detailed banquet and event orders as it relates to space set up
• Ability to read and interpret instructions
• Able to work a flexible schedule, including weekends and holidays
• Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Responsibilities

• Maximizes customer satisfaction by ensuring that detailed instructions for all assigned meetings, conventions, and banquets are carried out properly
• Establishes professional and courteous rapport with customers to maximize satisfaction and repeat business
• Coordinates servicing of special customer requirements through other departments and outside sources as required
• Maximizes customer comfort by monitoring lighting, temperature, maintenance, and sanitation
• Participates in the upkeep of the Banquet and Event Order (BEO) book
• Attends BEO meetings with key Sales, Banquet, and Food and Beverage staff to ensure full and detailed understanding of upcoming events
• Supervises and assists in set up of furniture, seating, and equipment according to customer specifications and hotel standards
• Contributes to the general upkeep of function rooms and related public areas
• Ensures that floors, walls, and equipment are clean in function rooms
• Removes debris from public areas
• Stores all banquet furniture and equipment following event
• Maintains all Banquet Department equipment, storage, and work areas properly; reports any equipment in need of repair or replacement
• Serves as resident expert on all banquet AV and sound equipment; keeps detailed inventory and stays up to date on practices for utilizing all equipment
• Provides employees with the information needed to perform their job effectively
• Orients employees to the department and hotel and provides on-the-job training on job responsibilities
• Prioritizes and assigns work
• Provides feedback to the employee and department manager on the employee’s performance of job responsibilities
• Develops and implements strategies and practices which support employee engagement
• Communicates performance expectations and provides employees with on-going feedback
• Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
• Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations: Gives personal attention, takes personal responsibility and uses teamwork when providing guest service. Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems. Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis. Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.
• Performs other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to our Guests.

Benefits

• Employee discounts on thousands of hotels
• Enjoy a complimentary meal in the associate cafeteria during your shift
• Free Parking
• Paid Sick Time (MN Earned Sick and Safe Time)
• Full benefits package to our full-time employees, including health, dental, vision, short & long term disability, and so much more! (1st of the month following 30 days of service)
• 401(k) Retirement Plan
• Paid Vacation Time (90 Days)
• 8 Paid Holidays
• Paid Bereavement
• Paid Floating Holidays (1 Year)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed