Banquet Set Up Supervisor

Hersha Hospitality Management LP•North Falmouth, MA

22d•Onsite

About The Position

Overview Opportunity: Banquet Set Up Supervisor Supervises banquet staff and oversees the set-up, service and break down of hotel meeting rooms and space in accordance with established guest service and sustainability standards. Potential Career Path Banquet Captain- Banquet Manager Essential Job Functions Interview, select, train, schedule, coach and support associates, ensuring associates perform in accordance with standards and consistent with HHM core values Oversee set up meeting rooms according to banquet event order forms and guest requests to insure set up meets guest expectations. Transport awkward and heavy materials such as staging, tables, chairs, dance floors, etc., from storage area to and from meeting rooms in a safe manner using proper equipment. Break down meeting rooms and return banquet items to storage closet in a neat and organized fashion. Work cooperatively with banquet service staff to address meeting room issues. Maintain established cleaning schedule of meeting rooms and ballrooms ensuring rooms are presentable at all times. Communicate meeting room maintenance issues to management and or engineering according to established communication processes. Respond to guest requests for service, changes in room set up and assist with information requests regarding other areas of the hotel. Engage guests to offer assistance and to check on satisfaction. Handle guest complaints personally or if necessary seek assistance from supervisor. Follow sustainability guidelines and practices related to HHM’s EarthView program. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Perform other duties as requested by management.

Requirements

High School diploma or equivalent preferred.
Two or more years of previous banquet set up or customer service experience preferred.

Responsibilities

Interview, select, train, schedule, coach and support associates, ensuring associates perform in accordance with standards and consistent with HHM core values
Oversee set up meeting rooms according to banquet event order forms and guest requests to insure set up meets guest expectations.
Transport awkward and heavy materials such as staging, tables, chairs, dance floors, etc., from storage area to and from meeting rooms in a safe manner using proper equipment.
Break down meeting rooms and return banquet items to storage closet in a neat and organized fashion.
Work cooperatively with banquet service staff to address meeting room issues.
Maintain established cleaning schedule of meeting rooms and ballrooms ensuring rooms are presentable at all times.
Communicate meeting room maintenance issues to management and or engineering according to established communication processes.
Respond to guest requests for service, changes in room set up and assist with information requests regarding other areas of the hotel.
Engage guests to offer assistance and to check on satisfaction.
Handle guest complaints personally or if necessary seek assistance from supervisor.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Perform other duties as requested by management.