Banquet Set up Attendant

Choice Hotels International•Chicago, IL

7d•Onsite

About The Position

The role of the Banquet Set up Attendant is to set up, breakdown, and strike meeting rooms in accordance with banquet event orders to meet and exceed guest expectations in a prompt, courteous, and pleasing manner. This role maximizes customer satisfaction by ensuring detailed instructions for all assigned meetings, conventions, and banquets are carried out properly. The attendant establishes a professional and courteous rapport with customers to maximize satisfaction and repeat business, and coordinates servicing of special customer requirements through other departments and outside sources as required. Maximizes customer comfort by monitoring lighting, temperature, maintenance, and sanitation. The role involves setting up furniture, seating, and equipment according to customer specifications and hotel standards, and contributes to the general upkeep of function rooms and related public areas. Ensures that floors, walls, and equipment are clean in function rooms, removes debris from public areas, and stores all banquet furniture and equipment following events. Maintains all Banquet Department equipment, storage, and work areas properly, and reports any equipment in need of repair or replacement. Holds a thorough understanding of all banquet AV and sound equipment, keeps a detailed inventory, and stays up to date on practices for utilizing all equipment. Creates 100% guest satisfaction by providing the service brand behavior, genuine hospitality, and by exceeding guest expectations. Communicates and demonstrates the service brand behavior to other employees. Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service. Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems. Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee. Performs other duties as required to provide the service brand behavior and genuine hospitality.

Requirements

Strong organization skills - ability to proactively prioritize needs, put first things first, and effectively manage resources and time.
Strong verbal communications skills.
Ability to read and interpret detailed banquet and event orders as it relates to space set up.
Ability to read and interpret instructions.
Ability to lift up to 25 pounds constantly, up to 50 pounds frequently, and up to 100 pounds occasionally.
Ability to maneuver up to 150 pounds, occasionally, for short periods of time.
Able to set up and take down tables, chairs, stages and other banquet meeting fixtures.
Ability to push and pull carts weighing up to 200 pounds.
Ability to stand for extended periods of time, constantly.
Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.
Present documents verifying identity and legal authorization to work in the United States.
Satisfactory completion of a background check and E-Verify.

Responsibilities

Set up, breakdown, and strike meeting rooms in accordance with banquet event orders.
Maximize customer satisfaction by ensuring detailed instructions for all assigned meetings, conventions, and banquets are carried out properly.
Establish professional and courteous rapport with customers to maximize satisfaction and repeat business.
Coordinate servicing of special customer requirements through other departments and outside sources as required.
Maximize customer comfort by monitoring lighting, temperature, maintenance, and sanitation.
Set up furniture, seating, and equipment according to customer specifications and hotel standards.
Contribute to the general upkeep of function rooms and related public areas.
Ensure that floors, walls, and equipment are clean in function rooms.
Remove debris from public areas.
Store all banquet furniture and equipment following events.
Maintain all Banquet Department equipment, storage, and work areas properly.
Report any equipment in need of repair or replacement.
Hold a thorough understanding of all banquet AV and sound equipment.
Keep a detailed inventory and stay up to date on practices for utilizing all equipment.
Create 100% guest satisfaction by providing the service brand behavior, genuine hospitality, and by exceeding guest expectations.
Communicate and demonstrate the service brand behavior to other employees.
Give personal attention, take personal responsibility, and use teamwork when providing guest service.
Listen, apologize with empathy, find a solution, and follow through when resolving guest problems.
Assume the responsibility to notice when the guest is not satisfied and use best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee.
Perform other duties as required to provide the service brand behavior and genuine hospitality.