Banquet Server-ON CALL

Horseshoe Bay Resort

2d•Onsite

About The Position

This position is for an on-call Banquet Server responsible for setting up and resetting banquet rooms, attending pre-event meetings, and providing friendly and courteous service to guests. Key duties include serving food and beverages, ensuring guest satisfaction, promptly clearing dishes, and adhering to all regulations for serving alcoholic beverages. The role requires a professional demeanor, strong communication skills, teamwork, and a basic understanding of food and beverage service standards and etiquette. The server must also be able to handle physical demands such as lifting and carrying items, and be adaptable to changes in work procedures while maintaining high standards for work habits, dress, grooming, punctuality, and attendance.

Requirements

Must have the ability to communicate in English.
Self-starting personality with an even disposition.
Maintain a professional appearance and manner at all times.
Can communicate well with guests.
Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
Knowledge of the appropriate table settings and serviceware.
Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.
Ability to remember, recite and promote the variety of menu items.
Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift.
Ability to operate beverage equipment, e.g., coffee maker.
Meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.
Adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones.
Have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Responsibilities

Set up banquet room as instructed by Supervisor to include linen, serviceware and glassware.
Attend roll call meetings before events to learn function particulars, including guest and hotel expectations.
Greet guests and respond to requests in a friendly and courteous manner.
Serve the food and/or beverage in the order and to the expectation of the Supervisor to ensure consistency throughout the banquet.
Promptly remove dishes as guests complete each course and/or meal at the end of the meal or function.
Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
Replenish beverages as necessary, and check with guests for overall satisfaction.
Once banquet is complete, reset banquet room according to Supervisor’s specifications to ensure the readiness of the room for the following function.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job related duties as assigned.