Banquet Server

Garden of the Gods Resort and Club•Colorado Springs, CO

4d•Onsite

About The Position

To provide all guests with an entertaining and enjoyable dining experience, through quality service in the most efficient manner. This role involves delivering "I Am Proud" service standards and department-specific signature touch points, establishing cross-departmental communication, and embodying wellness and STRATA virtues. The Banquet Server will uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values, and be empowered to resolve issues. They will also provide a fond farewell to guests and address feedback using the LEARN Model, demonstrating a professional appearance and adhering to company policies, procedures, and safety guidelines.

Requirements

Requires ability to interpret / extract information and / or perform arithmetic functions.
May require typing, CRT, record keeping, or word processing.
May have need for good communication skills.
Minimum formal education of a high school diploma.
Minimum of one-year job-related experience.
State of Colorado (or equivalent) Safe-Serve Certification/ TIPS Bar Certificate
Valid Driver's License
Food Handler Certification
Alcohol Server/Seller Certification
Continuous standing
Continuous walking
Continuous bending over
Occasional crawling
Frequent reaching
Frequent crouching
Frequent kneeling
Frequent balancing
Frequent pushing / pulling
Frequent lifting / carrying of 11 to 25 lbs.
Frequent lifting / carrying of 26 to 50 lbs.
Occasional lifting / carrying of 51 to 70 lbs.
Continuous manual dexterity
Continuous fine motor skills
Continuous gross motor skills
Continuous eye / hand coordination
Continuous near vision
Continuous far vision
Continuous color recognition
Continuous hearing
Working Inside
Working Alone
Working Closely with Others
Walking on Uneven Surfaces
Operating Motorized Equipment or Vehicles
Working Around/Near Machinery/Motorized Equipment

Nice To Haves

CPR Certification
Food Protection Manager Certification
May require typing, CRT, record keeping, or word processing.
May have need for good communication skills.

Responsibilities

Performs any necessary pre-shift side work.
Maintains a clean and sanitary environment, ensuring compliance with all local and state health codes.
Assists in controlling food and beverage costs.
Enforces all security measures as outlined by hotel management and protects the assets of the company.
Checks with the Banquet Captain when coming on duty for specific instructions for the current function and section assignment.
Greets all guests in a courteous manner, displaying a helpful attitude.
Anticipates guests' needs, ensuring guests are provided with water, coffee, tea, or beverages in a timely manner.
Unloads trays in the service area, racking glassware, scraping plates, and separating silverware.
Practices "clean as you go" techniques of service, including refolding napkins and cleaning between courses, and keeping the station clean, neat, and supplied always.
Completes assigned breakdown and closing side work.
Reports hazardous conditions or broken equipment to the Banquet Manager. In an emergency, notify the Chief Engineer at once.
Completes any other duties as assigned.
Deliver "I Am Proud" service standards and department-specific signature touch points.
Establish cross-departmental channels of communication among teammates that are consistent and complete.
Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.
Provide extraordinary service that is "Enriching by Nature."
Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.
Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
Be empowered to make things go right if they go wrong.
Give the guest/member a fond farewell.
Address feedback by utilizing the LEARN Model.
Demonstrate a professional appearance and be attentive to what matters most.
Comply with company policies and procedures.
Observe and adhere to safety guidelines.
Perform other duties as assigned.
Interface positively with other departments, offering assistance when needed.
Displays care in use of equipment and maintains an organized and professional work environment.