Banquet Server - The Water Tower Inn

Days Hospitality Limited Careers•Sault Ste. Marie, ON

22h•CA$18•Onsite

About The Position

The Water Tower Inn is seeking enthusiastic and attentive individuals to join their team as Banquet Servers. This role is crucial in ensuring every guest feels welcomed and experiences exceptional service. The position involves preparing event spaces, serving food and beverages, and interacting with guests to create a memorable experience. The ideal candidate will thrive in a dynamic, fast-paced environment and possess a strong understanding of customer service principles.

Requirements

Some experience in guest/customer service and/or Food and Beverage.
Flexibility to work a variety of shifts.
Ability to work well under pressure in a fast-paced environment.
Understanding that SERVICE is the key to any successful business.
Serving it Right (BC) or ProServe (AB) certification, Smart Server (ON)

Responsibilities

Prepare event spaces by setting up tables, chairs, and small wares according to Banquet Event Orders (BEOs).
Ensure tablecloths are clean and wrinkle-free, flower arrangements are placed nicely, and all glassware is clean and spot-free.
Understand and be able to explain the food and beverage menu to guests, making recommendations.
Communicate with the bartender to be aware of special cocktails or craft beers to recommend.
Accurately relay special requests, such as food allergies, to the kitchen team and follow up.
Maintain constant communication with the supporting team throughout service.
Monitor guest tables, ensuring glasses are filled, guests are enjoying their meals, and proactively assisting guests.
Promptly replace dropped cutlery or napkins.
Promote hotel offerings, such as the restaurant and its wine pairing menu.
Follow company policies, including checking IDs and ensuring responsible alcohol service.
Anticipate guest needs, record preferences, and handle orders, requests, questions, and concerns.
Maintain a calm and welcoming demeanor while multitasking daily tasks.
Respectfully listen to guest complaints, empathize, and work towards a resolution or involve a manager if necessary.
Adhere to company and brand standards for upselling food and beverage orders.