ON CALL BANQUET SERVER

MDM Group Marriotts•Miami, FL

3d•Onsite

About The Position

The On Call Banquet Server is responsible for preparing coffee breaks, carts, and stations with appropriate food and beverages as specified in the Banquet Event Order. This includes setting up tables, action stations, buffets, service carts, dessert tables/carts, and cordial carts. The role requires communicating additional meal requirements, allergies, dietary needs, and special requests to the kitchen, ensuring courses are cleared, and tables are properly crumbed. Banquet Servers must respond to and fulfill special banquet event arrangements, replenish buffet items to maintain consistency and freshness, and monitor tableware for presentability. Maintaining cleanliness, sanitation, and organization of assigned stations and service areas is crucial, as is bussing tables by separating tableware, plateware, glassware, and flatware. The position also involves adhering to all company and safety/security policies, reporting incidents, completing safety training, maintaining a professional appearance, ensuring confidentiality, protecting company assets, and providing excellent guest service by welcoming guests, anticipating needs, assisting individuals with disabilities, and thanking guests. Clear and professional communication, teamwork, and adherence to quality standards are expected. Physical demands include standing, sitting, or walking for extended periods and lifting objects up to 25 pounds.

Requirements

High school diploma/G.E.D. equivalent
Less than 1 year of work experience

Responsibilities

Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in Banquet Event Order.
Prepare tables, action stations, buffets, service carts, dessert table/carts and cordial carts.
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Ensure courses are cleared and tables are properly crumbed.
Respond to and try to fulfill any special banquet event arrangements.
Replenish buffet items to ensure consistency and freshness in presentation.
Monitor tableware to ensure it is presentable to guests.
Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas.
Bus tables by removing and separating tableware, plateware, glassware, and flatware.
Follow all company and safety and security policies and procedures.
Report accidents, injuries, and unsafe work conditions to manager.
Complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Support team to reach common goals.
Ensure adherence to quality expectations and standards.
Perform other reasonable job duties as requested by Supervisors.