Banquet Server- The Vanguard Hotel, Ann Arbor, MI

Hotel Equities•Ann Arbor, MI

5h•Onsite

About The Position

Hotel Equities is seeking a Banquet Server for The Vanguard Hotel in Ann Arbor, MI. The role involves the service, set-up, and break-down of assigned functions in a safe and accident-free manner, providing warm, knowledgeable service and helpful guidance to guests.

Requirements

High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
Thorough knowledge of the catering and food profession.
Knowledge of policies and procedures and the ability to determine course of action based on these guidelines.
Supervision/management skills.
Oral and written communication skills.
Moderate hearing to hear equipment timers and communicate with other staff.
Excellent vision to see that product is prepared appropriately.
Moderate speech communication skills to be able to communicate with staff.
Moderate comprehension and literacy to read and understand all BEO's requests.
Ability to perform lifting/pushing/pulling/carrying of items including food and small equipment up to 75% of the time.
Ability to bend when using the lower oven for cooking, 5-10 times a day.
Full range of mobility and the ability to travel 30-50 feet on a regular basis, throughout the day.
Ability to stand usually during preparation or plate-up for up to one hour at a time, usually 3-5 times a day.
Being passionate about people and service.
Strong communication skills are essential when interacting with guests and employees.
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/information updates, etc.
Basic math skills are used frequently when handling cash or credit.
Problem-solving, reasoning, motivating, and training abilities are often used.
Ability to work a flexible schedule including nights, weekends and/or holidays.

Responsibilities

Adhere to grooming and appearance standards.
Read BEO’s and identify necessary equipment for function set-up.
Set tables correctly and uniformly with proper equipment.
Set up buffets with food presentation and table prep before the event.
Keep buffet stations neat and clean while servicing guests.
Use proper in-room clearing and aisle tray break-down techniques.
Assist Banquet Captain in setting up/breaking down buffet or other special food service tables and equipment.
Greet and serve guests following established guidelines for food and beverage service.
Complete assigned paperwork per event or function.
Complete all side work during and after events.
Organize and stock products or help prepare for next day’s events during downtime.
Return all equipment to the proper area, ensuring it is wiped down and kept neat.
Dispose of all served buffet food properly.
Address leftover food with the Chef’s before the event regarding handling after the event.
Label, date, and store any saved food properly.
Return and properly store all unused equipment in designated storage areas.
Ensure banquet areas are neat, clean, wiped down, and ready for the next day’s business.