Banquet Server - The Lakeview

Carmen's Group•Hamilton, ON

7d•Onsite

About The Position

The Lakeview is Hamilton's premier waterfront venue, offering a stunning backdrop for weddings, celebrations, and special events. As part of Carmens Group, an award-winning hospitality leader, this role is crucial in creating memorable experiences for guests. The position offers opportunities for professional growth, mentorship, and a dynamic work environment within a company recognized for its excellence and supportive culture.

Requirements

Previous experience in banquet service, catering, restaurants, hospitality, or other high-volume service environments
A genuine passion for hospitality and creating exceptional guest experiences
Excellent interpersonal and communication skills, with the ability to engage confidently with guests and colleagues
The ability to remain calm, organized, and professional in fast-paced and high-pressure settings
A guest-focused approach and commitment to delivering outstanding service
Leadership capabilities and a willingness to support, guide, or assist team members when required
A polished and professional presence suited to upscale events and special occasions
Valid Smart Serve Certification (required)
Valid Driver’s License (required)
Flexibility to work evenings, weekends, holidays, and event-driven schedules
A dependable, positive attitude with a team-first mentality and willingness to assist wherever needed

Responsibilities

Welcome guests with warmth and professionalism, creating a positive and attentive experience from the moment they arrive.
Serve food and beverages efficiently while maintaining high standards of presentation and service.
Communicate effectively with the kitchen team to ensure dietary restrictions and special requests are accommodated.
Familiarize yourself with event menus, timelines, and service expectations to support flawless execution.
Monitor guest satisfaction throughout the event, responding promptly and proactively to requests and concerns.
Clear, reset, and maintain tables while ensuring service areas remain clean, organized and event-ready.
Assist with side duties, including setting up service stations, restocking supplies, and preparing for service.
Follow the direction of the Banquet Captain or Supervisor to ensure smooth, coordinated, and timely event service.
Demonstrate professionalism, sound judgment, and a positive attitude in a fast-paced environment.
Contribute to a supportive team culture focused on collaboration, hospitality, and excellence.
Play a role in creating memorable experiences for guests celebrating life’s most meaningful occasions.
Perform other duties as required to support successful banquet and event operations.