Ramada Plaza by Wyndham Prince George Banquet Server

Days Hospitality Limited Careers•Prince George, BC

1d•CA$18 - CA$18•Onsite

About The Position

Every person that enters a hotel should be greeted and feel like a guest! This is YOU on your first day of work and every work day after that. You walk in with a smile, say hello to passing guests and acknowledge your colleagues with a nod or salutation. You already have a feel for how your day is going to unfold based on the set-up of the event space, and you aren’t even in uniform yet! You make your way to the employee change room and transform into your sharp, sophisticated look with your professional uniform, punch in at the time clock and energetically join your teammates on the Banquet floor. You may be preparing to set up for a corporate meeting or networking event, servicing a wedding or conference, or assisting with the breakdown of an event. Regardless of the type of event, time of day, or length of shift you are ready to provide exceptional service and care to every guests, ensuring each event is welcoming, organized and memorable.

Requirements

Some experience in guest/customer service and/or Food and Beverage.
Flexibility to work a variety of shifts including early mornings and late evenings.
Ability to work well under pressure in a fast-paced environment both independently and as a team.
Understanding that HOSPITALITY is the key to any successful business.
Serving it Right (BC) or ProServe (AB) certification.

Responsibilities

Prepare to set up for a corporate meeting or networking event, servicing a wedding or conference, or assisting with the breakdown of an event.
Provide exceptional service and care to every guest, ensuring each event is welcoming, organized and memorable.
Review Banquet Event Orders (BEOs) to understand table set-up and food and beverage menu.
Set up tables, chairs, and small wares following BEO specifics, paying attention to set up details and any special requests.
Confirm food and beverage menu, ensuring understanding of all items and ability to clearly explain them to guests.
Be aware of any dietary restrictions, allergies, or special requests and understand which menu items are suitable for each guest.
Welcome guests with a smile and cheerful attitude.
Accurately pass special requests, such as food allergies, to the kitchen team and follow up.
Communicate constantly with the supporting team.
Keep an eye on guest tables, checking in frequently to ensure glasses are always filled, they are enjoying their meals and drinks, and scanning the room for any opportunities to assist.
Promptly bring replacements for dropped cutlery or napkins.
Make sure guests know all the great products the hotel has to offer.
Recommend dining options within walking distance of the hotel.
Follow company policies and procedures, including checking identification when required, ensuring responsible alcohol service, monitoring for signs of over service and following all processes and requirements outlined by department leaders.
Stay one step ahead of guest’s needs by being attentive to their requests, questions and concerns while proactively maintaining coffee, water, tables, buffet stations and other areas throughout the event.
Maintain a calm, professional and welcoming demeanor while multitasking and balancing guest interactions with ongoing service, cleaning, setup and preparation responsibilities.
Listen respectfully when guests have questions or concerns, show empathy and work with guests to address their needs in an efficient and professional manner.
Involve a manager when necessary to ensure the concern is handled appropriately and the guest receives a satisfactory resolution.
Follow all company and brand standards when providing food and beverage service, including presenting menu items accurately, being knowledgeable about available offerings and identifying opportunities to enhance the guest experience through thoughtful recommendations.
Refill coffee and water, clear and reset tables, pick up dirty dishes, maintain a clean and organized service area and ensure the buffet is well stocked and presented.