Banquet Server (On-Call)

HRI Hospitality•Indianapolis, IN

3d•Onsite

About The Position

This role is for an On-Call Banquet Server in a 186-room hotel located in downtown Indianapolis. The hotel features 4,500 sq. ft. of meeting/event space and amenities such as a 24-hour fitness center, indoor pool, restaurant and bar with an outdoor lounge, and complimentary hot breakfast. The property caters to both business and leisure guests, offering career growth opportunities. It is described as having a residential-style feel in an urban setting, suitable for leaders who value guest comfort and brand-driven operations.

Requirements

High school graduate or equivalent.
Ability to write routine reports and correspondence.
Complete knowledge of food and beverage preparations, service standards, and service etiquette.
Knowledge of appropriate table settings and flatware.
Ability to read, speak, listen, and comprehend the English language to communicate effectively, understand reports, and perform job functions.
Ability to comprehend and apply written product-labeling instructions for safe application of products and processes.
Ability to remember, recite, and promote the variety of menu items.
Ability to perform essential functions in outside conditions while being exposed to the elements.
Ability to adjust quickly to changing conditions in restaurant, room service, and banquet functions.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited principles exist.
Ability to interpret a variety of instructions furnished in written, oral diagram, or schedule form.
Alcohol Awareness Certificate.

Responsibilities

Provide exceptional guest service and carry out daily duties in accordance with standards.
Prepare rooms and tables for breakfast, lunch, or dinner, ensuring they are set with table, linen, silverware, and glassware.
Assist the Banquet Captain, Food & Beverage Manager, Director of F&B, and/or Executive Chef with preparation needs.
Serve guest breakfast, lunch, or dinner as required.
Ensure soup ladles, tossed salads, portions of pies and desserts are prepared, coffee is brewed, and perform other service duties as determined by function size and guest requirements.
Assist the Food and Beverage Manager with supervising banquets and functions.
Oversee all dining room service and ensure timely set-up of banquet functions with team members assigned to designated areas.
Ensure meeting rooms are clean and maintained.
Train new employees in service, banquet, and guest service skills.
Take responsibility for the well-being of the department, including food and labor costs.
Maintain interdepartmental relations with kitchen, sales, and housekeeping departments.
Consult with management on serving arrangements, additional employees, and equipment needs.
Supervise and assist in the cleaning and resetting of banquet room(s).
Perform assigned side work, including replenishing condiments and restocking banquet shelves.
Greet, host, and respond to requests in a friendly and courteous manner.