Full-Time Banquet Server

Four Seasons•Chicago, IL

2d•Onsite

About The Position

The Banquet Server is an essential member of the Banquet team dedicated to providing exceptional quality and service to our guests. This position is a full-time position with the priority to execute breakfast, lunches, and coffee breaks in the boardrooms. Additionally, they will assist in other spaces as needed. We are looking for individuals who possess a high level of attention to detail and a strong work ethic. The ability to multitask and prioritize is also essential for this position. Successful candidates will be a willing team player, comfortable with electronic systems and willing to accept assignments on as need basis, in order to promote team work. Flexibility to work early mornings, evenings, weekends and holidays.

Requirements

Minimum three to five years previous guest-facing service experience in a luxury property
Candidate must be fluent in English, both verbal and written.
Service Passion for Luxury Hospitality
Attention to detail and problem-solving skills
Ability to carry heavy items and trays up to 50lb
Candidates must have valid work authorization for the U.S.

Responsibilities

Set up banquet boardrooms according to event orders (BEOs), including buffets, tables, chairs, linens, place settings, and service stations
Ensure all equipment, glassware, and service items are clean and properly arranged
Review event details and timelines prior to service
Greet & welcome guests, go over the important time points in service with the main contact
Provide attentive and professional service to guests throughout the event
Serve food and beverages in a timely manner, including plated meals, buffets, and passed items
Respond promptly and courteously to guest requests
Follow proper service standards and sequence of service
Communicate effectively with culinary and in-room dining team to ensure smooth operation and timely service
Monitor event flow and adapt to changes as needed
Maintain a strong focus on guest satisfaction at all times
Clear tables and remove dishes efficiently during and after events
Reset function spaces at the end of the function and prepare for the next event as needed
Maintain cleanliness and organization of all banquet and service areas
Assist Stewarding when needed in collecting all necessary set up items including chafers, plates, silverware, hotboxes, etc.
Ability to work cohesively with other Banquet Servers when pre-determined number of guest thresholds and exceeded and an additional server is required