Banquet Server on call

Horseshoe Bay Resort•Oak Brook, IL

7h•Onsite

About The Position

Set up of Banquet Room and serve food and/or beverages in a friendly, courteous and professional manner according to Crescent high standards of quality. The role involves attending roll call meetings, greeting guests, serving food and beverages, adhering to alcohol serving requirements, replenishing drinks, ensuring guest satisfaction, and resetting the banquet room after events. The position requires maintaining professional appearance and manner, good communication with guests and co-workers, and adherence to hotel standards for work procedures, dress, grooming, punctuality, attendance, and safety/security policies.

Requirements

Must have the ability to communicate in English.
Self-starting personality with an even disposition.
Maintain a professional appearance and manner at all times.
Can communicate well with guests.
Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
Requires knowledge of service standards, guest relations and etiquette.
Knowledge of the appropriate table settings and serviceware.
Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.
Ability to remember, recite and promote the variety of menu items.
Ability to obtain BASSET and food handler certifications within 30-days of hire.
Ability to transport up to 50 lbs. through a crowded room on a continuous basis throughout the shift.
Ability to operate beverage equipment, e.g., coffee maker.

Nice To Haves

Basic knowledge of beverage preparations.

Responsibilities

Set up banquet room as instructed by Supervisor to include linen, serviceware and glassware.
Attend roll call meetings before events to learn function particulars, including guest and hotel expectations.
Greet guests and respond to requests in a friendly and courteous manner.
Serve the food and/or beverage in the order and to the expectation of the Supervisor to ensure consistency throughout the banquet.
Promptly remove dishes as guests complete each course and/or meal at the end of the meal or function.
Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
Replenish beverages as necessary, and check with guests for overall satisfaction.
Once banquet is complete, reset banquet room according to Supervisor’s specifications to ensure the readiness of the room for the following function.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job related duties as assigned.