Banquet Server-On Call - The Langham, Chicago

Langham Hospitality Group

4h • Onsite

About The Position

To provide friendly, courteous and professional service to guests in the hotel’s banquet facilities and other Food & Beverage Outlets as needed, while maintaining high level of service as per Langham Hospitality Group and Forbes standards.

Requirements

• Prior Food and Beverage experience required.
• Must have basic knowledge of food and beverages preparation.
• Sufficient manual dexterity in hands in order to use a knife to make garnish, pick up glassware and bottles, scoop ice, mix drinks, and reach overhead to retrieve stock.
• Ability to read, speak and understand the English language in order to communicate with guests and other staff members.
• Ability to operate beverage equipment: coffeemaker, iced tea machine, etc.
• Ability to obtain any government required license or certificate.

Nice To Haves

• High school diploma preferred.

Responsibilities

• Ensure proper set-ups for all tables and bars in assigned meeting rooms according to banquet event orders, attention to detail.
• Review banquet event orders and comply with requirements.
• Inspect linen, silver, china, and other table items for cleanliness and appearance.
• Serve food, coffee, water and other beverages to customers as required on the banquet event order.
• Resolve complaints in regard to banquet functions in positive and professional manner.
• Cooperate closely with other members of the banquet team including servers, porters and kitchen associates.
• Communicate with Banquet Management on a daily basis.
• Clean banquet rooms and banquet areas during and after banquet functions.
• Positive team player with the ability to get larger tasks completed.
• Acquire a working knowledge of the hotel, in house facilities and local information to respond to customer inquiries about the area.
• Follow health and safety procedures.
• Work well in a team atmosphere and independently.
• Self-motivated and friendly, able to work with a diverse team of people.
• Attend monthly department meetings.
• Perform general cleaning tasks using standard hotel cleaning products as assigned by your supervisor to adhere to health standards.
• Perform other duties and responsibilities as requested e.g., special guest requests.
• Must adhere to all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to ensure all laws are being followed.
• Other duties as assigned such as assisting security with disorderly guests.
• Report duty as scheduled by direct supervisor according to operating hours.
• Provide maximum levels of guest service while maintaining Langham Hospitality Group standards.
• Be fully versed in all Forbes service standards.
• Other duties as assigned by direct supervisor.

Benefits

• Vacation Pay and Sick/Personal time (in accordance with Chicago Paid Leave and Paid Sick Leave Law)
• 401k plan with Roth option (Employer match up to 4% after one year of employment)
• Pet Insurance, ID Theft Protection Coverage, Prepaid Legal (available for purchase)
• Free meals while on duty
• Uniforms and cleaning of uniforms (for applicable positions)
• Free and discounted hotel stays
• Discounted parking

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED