Banquet Manager (Grouse Mountain Lodge)

Pursuit Collection•Whitefish, MT

1d•Onsite

About The Position

Provide overall leadership for the banquet department, ensuring consistent, high quality event execution for meetings, banquets, and special events. Establish, document, and maintain banquet service standards, sequences of service, and room setup standards for all event types. Review Banquet Event Orders (BEOs) for accuracy, feasibility, and clarity, then communicate details to banquet, culinary, and support teams. Oversee all event setups, service, and teardowns, ensuring timelines, layouts, and service expectations are met or exceeded. Be visibly present on the floor during events, supporting the team and engaging with guests and planners. Determine appropriate staffing levels and service ratios based on event size, style, and standards. Create and manage weekly banquet schedules in line with forecasts and labor targets. Oversee timekeeping and payroll approvals for banquet team members. Recruit, interview, and hire banquet team members in partnership with the People Team and General Manager. Lead onboarding and ongoing training for banquet team members, including service standards, product knowledge, safety, and sanitation. Coach, mentor, and develop Banquet Captains and banquet staff through regular feedback, recognition, and performance conversations. Manage banquet-related purchasing for beverages, disposables, smallwares, linen, décor, and operating supplies within budget guidelines. Maintain accurate inventory of banquet equipment, linens, glassware, china, and décor, and ensure proper storage, care, and rotation. Monitor banquet financial performance, including revenue, cost of goods, labor, and operating expenses, and take action to achieve targets. Partner with Sales / Conference Services and Culinary on menu design, package development, and pricing that support guest value and profitability. Ensure compliance with all food safety standards, liquor laws, health codes, and internal policies. Maintain the highest standards of cleanliness and sanitation in all banquet rooms, service areas, and storage spaces. Identify and communicate safety and maintenance issues, and follow up to ensure they are addressed. Establish and enforce uniform and grooming standards for banquet team members, including ordering and inventory of uniform items. Build strong relationships with guests, clients, and meeting planners, handling feedback and resolving concerns promptly and professionally. Collaborate with other hotel departments, including Front Desk, Housekeeping, and Maintenance, to coordinate event needs and logistics. Serve as a utility leader, stepping in to support other food and beverage outlets as business needs require. Perform other job-related duties as assigned by the General Manager.

Requirements

Overall leadership for the banquet department
Consistent, high quality event execution for meetings, banquets, and special events
Establish, document, and maintain banquet service standards, sequences of service, and room setup standards for all event types
Review Banquet Event Orders (BEOs) for accuracy, feasibility, and clarity, then communicate details to banquet, culinary, and support teams
Oversee all event setups, service, and teardowns, ensuring timelines, layouts, and service expectations are met or exceeded
Be visibly present on the floor during events, supporting the team and engaging with guests and planners
Determine appropriate staffing levels and service ratios based on event size, style, and standards
Create and manage weekly banquet schedules in line with forecasts and labor targets
Oversee timekeeping and payroll approvals for banquet team members
Recruit, interview, and hire banquet team members in partnership with the People Team and General Manager
Lead onboarding and ongoing training for banquet team members, including service standards, product knowledge, safety, and sanitation
Coach, mentor, and develop Banquet Captains and banquet staff through regular feedback, recognition, and performance conversations
Manage banquet-related purchasing for beverages, disposables, smallwares, linen, décor, and operating supplies within budget guidelines
Maintain accurate inventory of banquet equipment, linens, glassware, china, and décor, and ensure proper storage, care, and rotation
Monitor banquet financial performance, including revenue, cost of goods, labor, and operating expenses, and take action to achieve targets
Partner with Sales / Conference Services and Culinary on menu design, package development, and pricing that support guest value and profitability
Ensure compliance with all food safety standards, liquor laws, health codes, and internal policies
Maintain the highest standards of cleanliness and sanitation in all banquet rooms, service areas, and storage spaces
Identify and communicate safety and maintenance issues, and follow up to ensure they are addressed
Establish and enforce uniform and grooming standards for banquet team members, including ordering and inventory of uniform items
Build strong relationships with guests, clients, and meeting planners, handling feedback and resolving concerns promptly and professionally
Collaborate with other hotel departments, including Front Desk, Housekeeping, and Maintenance, to coordinate event needs and logistics
Serve as a utility leader, stepping in to support other food and beverage outlets as business needs require
Perform other job-related duties as assigned by the General Manager

Responsibilities

Provide overall leadership for the banquet department, ensuring consistent, high quality event execution for meetings, banquets, and special events
Establish, document, and maintain banquet service standards, sequences of service, and room setup standards for all event types
Review Banquet Event Orders (BEOs) for accuracy, feasibility, and clarity, then communicate details to banquet, culinary, and support teams
Oversee all event setups, service, and teardowns, ensuring timelines, layouts, and service expectations are met or exceeded
Be visibly present on the floor during events, supporting the team and engaging with guests and planners
Determine appropriate staffing levels and service ratios based on event size, style, and standards
Create and manage weekly banquet schedules in line with forecasts and labor targets
Oversee timekeeping and payroll approvals for banquet team members
Recruit, interview, and hire banquet team members in partnership with the People Team and General Manager
Lead onboarding and ongoing training for banquet team members, including service standards, product knowledge, safety, and sanitation
Coach, mentor, and develop Banquet Captains and banquet staff through regular feedback, recognition, and performance conversations
Manage banquet-related purchasing for beverages, disposables, smallwares, linen, décor, and operating supplies within budget guidelines
Maintain accurate inventory of banquet equipment, linens, glassware, china, and décor, and ensure proper storage, care, and rotation
Monitor banquet financial performance, including revenue, cost of goods, labor, and operating expenses, and take action to achieve targets
Partner with Sales / Conference Services and Culinary on menu design, package development, and pricing that support guest value and profitability
Ensure compliance with all food safety standards, liquor laws, health codes, and internal policies
Maintain the highest standards of cleanliness and sanitation in all banquet rooms, service areas, and storage spaces
Identify and communicate safety and maintenance issues, and follow up to ensure they are addressed
Establish and enforce uniform and grooming standards for banquet team members, including ordering and inventory of uniform items
Build strong relationships with guests, clients, and meeting planners, handling feedback and resolving concerns promptly and professionally
Collaborate with other hotel departments, including Front Desk, Housekeeping, and Maintenance, to coordinate event needs and logistics
Serve as a utility leader, stepping in to support other food and beverage outlets as business needs require
Perform other job-related duties as assigned by the General Manager