Banquet Manager

Wynn Resorts•Everett, MA

2d•Onsite

About The Position

The Encore Boston Harbor Manager – Catering & Banquets manages the daily operations of group dining events. The role oversees staffing and labor management, ordering and inventory, guest service, and the preparation and presentation of food and beverage. The manager is responsible for aligning departmental strategy with the property’s overall strategy, maximizing departmental and company success, maintaining Encore standards, and ensuring excellent guest and team member experiences. The manager oversees departmental goals, policies, procedures, performance, and compliance with applicable internal policies and laws. Responsibilities include hiring and managing team members, supporting training and engagement, facilitating communication across departments, addressing guest and team member concerns, and maintaining service standards. The role also oversees event readiness and service execution, including opening and closing procedures, facility conditions, shift briefings, VIP arrangements, and guest feedback. The position requires a high school degree or equivalent and at least five years of full-service restaurant or group dining experience. A bachelor’s degree in hotel or restaurant management, or equivalent experience, is preferred; three years in a leadership role is also preferred. The manager must be at least 21 years old and obtain and maintain Massachusetts Gaming Commission registration or a license, as well as an alcohol awareness card. The work involves varied schedules, moderate physical activity, and environments that may include loud noise, outdoor weather, and elevated or energized work areas.

Requirements

Must be at least 21 years of age.
Must obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
Must be able to obtain an alcohol awareness card.
High school degree or equivalent required.
At least five years of full-service restaurant or group dining experience required.
Strong computer skills and proficiency with Delphi, Meeting Matrix, POS systems, purchasing software, warehouse requisition software, time-keeping software, and Microsoft Office.
Experience with planning and project management.
Outstanding organizational, interpersonal, and administrative skills, with excellent attention to detail.
Fluency in English required.
Ability to read, analyze, and interpret documents such as policies, procedures, and maintenance instructions.
Ability to respond to common inquiries from employees or guests and to write detailed instructions and correspondence.
Ability to present information effectively in individual and group settings.
Ability to perform basic mathematical calculations, interpret reports, and create reports upon request.
Ability to talk and hear; regularly stand, walk, sit, and use hands to handle objects, tools, or controls.
Ability to occasionally reach, climb or balance, stoop, stretch, bend, kneel, crouch, or crawl.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.
Moderate physical ability, including lifting or maneuvering at least 30 pounds and varied periods of standing and walking.
Ability to work varying schedules to reflect business needs.
Ability to interact professionally with internal and external guests.

Nice To Haves

Bachelor’s degree in hotel or restaurant management, or equivalent experience.
Three years of experience in a leadership role.
Knowledge of union and non-union working environments.
A second language.

Responsibilities

Ensure Encore Boston Harbor core values and property and department standards are implemented.
Manage departmental goals, objectives, policies, procedures, and operational effectiveness; identify improvements and key drivers of success.
Manage departmental performance and ensure the accuracy, confidentiality, and thoroughness of policies, procedures, records, and reports.
Manage team member performance, hiring, engagement, training, and feedback; create a motivating work environment.
Monitor departmental activity to ensure compliance with internal policies and applicable federal and state laws, rules, regulations, and controls.
Ensure the department maintains a high level of property-wide service and satisfaction.
Facilitate communication through regularly scheduled meetings with department team members and other departments.
Keep informed about departmental developments and make recommendations to maximize department and company success.
Manage internal and external guest relations; address guest and team member issues and complaints.
Manage multiple priorities and deadlines, including in stressful, high-pressure situations.
Promote positive, fair, and ethical relations with team members, contractors, and the host and surrounding communities.
Oversee implementation of departmental standards and procedures, including opening and closing procedures and facility readiness.
Check and maintain appropriate environmental settings, including sound, lighting, and temperature.
Conduct shift briefings to communicate service flow, VIP guests, and special arrangements in the Catering Event Order.
Encourage and motivate staff to provide excellent service across shifts.
Share recommendations and guest feedback with the Director of Banquet Operations and Executive Chef.
Prioritize safety and follow department and company safety standards.
Maintain industry knowledge through continuing education and training.
Perform other job-related duties as assigned.