Banquet Manager

HEI Hotels & Resorts•Braselton, GA

About The Position

The Banquet Manager supervises the daily operations of the Banquet area to achieve customer satisfaction, quality service, and compliance with local and corporate standard operating procedures. The role oversees banquet associates and the preparation and service of events, monitors supplies, equipment, maintenance, and sanitation, and works directly with customers to review Banquet Event Orders and address changes or issues. The manager may participate in budgeting and monitor daily revenues and payroll expenses. The position also calculates banquet checks and service charges and ensures accurate, timely reporting to Accounting.

Requirements

More than two years of post-high-school education.
One to two full years of employment in a related position with this company or another organization.
Working knowledge of HEI banquet/catering food and beverage services, policies, or operations.
Knowledge of computer equipment.
Ability to compile facts and figures according to established procedures.
Willingness to help coworkers with their duties and work as part of a team, with or without reasonable accommodation.
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, business-plan preparation, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
Leadership skills to motivate and develop staff and ensure accomplishment of goals.
Ability to set priorities, plan, organize, and delegate.
Ability to work effectively under time constraints and deadlines.
Effective verbal and written communication skills, with the ability to adapt communication style to different audiences.

Nice To Haves

Hotel experience preferred.

Responsibilities

Supervise and direct banquet associates, including captains, servers, lead housemen, and housemen.
Interview, recommend hiring, schedule, train, develop, empower, coach, and counsel associates; resolve problems, maintain open communication, recommend and conduct performance and salary reviews, and recommend discipline or termination as appropriate.
Oversee daily Banquet area operations, including ordering and maintaining supplies and reviewing event setup and food and beverage preparation and service.
Ensure compliance with LSOPs and SOPs, Banquet Event Orders, safety regulations, and procedures, while maintaining service, quality, and hospitality standards.
Meet with customers to review Banquet Event Orders and discuss changes, issues, or problems.
Calculate and review banquet checks for accuracy and present them to customers for signature.
Calculate and prepare daily service charges and payroll, ensuring accurate and prompt reporting to the Accounting Department.
Monitor and control maintenance and sanitation of Banquet areas and equipment.
Comply with attendance rules and be available to work regularly.
Perform other job-related duties as assigned.

Benefits

Discounted hotel stays, spa services, golf, food and beverage, and retail.
Access to the YouDecide discount program, including discounts on travel, hotels, rental cars, entertainment, consumer goods and services, personal services, and cell phones and plans.
Medical insurance through Anthem Blue Cross Blue Shield.
Dental insurance through Anthem Blue Cross Blue Shield.
Vision insurance through EyeMed.
Vacation, sick, and holiday time-off programs.
Pet insurance through the ASPCA.
Supplemental, spousal, and child life insurance.
Short- and long-term disability coverage.
401(k) savings plan with matching funds.
Hotel room discount program.