Banquet Manager-Pinehurst Country Club-Exempt

Pinehurst Careers•Pinehurst, NC

1d•Onsite

About The Position

The Banquet Manager is responsible for overseeing the daily operations of Pinehurst Country Club while ensuring excellent service, member/guest satisfaction and well-organized workflow. The role manages all aspect of banquet operations, including staffing, scheduling, event setup, service and breakdown. The Banquet Manager works closely with the PCC Food and Beverage Manager, clients, event planners, and internal departments (Culinary, F&B, Group and Event Sales, Housekeeping, Stewarding and Golf) to deliver seamless events that meet or exceed expectations. Strong leadership skills, organized and customer service/member relations skills are essential. Able to hand high-pressure situations and adapt to last minute changes. Must be willing and able to work various/multiple outlets and shifts within the Food & Beverage Division.

Requirements

Associates degree and a minimum of three years related experience; or equivalent combination of education and experience.
Valid driver’s license required.
Successful completion of a pre-employment Motor Vehicle Report (MVR) and annual MVRs, according to company guidelines.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Strong leadership skills.
Organized.
Customer service/member relations skills.
Able to handle high-pressure situations and adapt to last-minute changes.
Willing and able to work various/multiple outlets and shifts within the Food & Beverage Division.

Nice To Haves

Follow safe, defensive driving practices at all times.
Obey all traffic laws, regulations, signals and markings.
Use a seat belt.
Follow Company policies and procedures, including the Substance Abuse Policy.
Never drive while under the influence of drugs, alcohol or medications that may impair your ability to operate a vehicle safely.
Report any accidents immediately and cooperate fully with insurance claims investigations.

Responsibilities

Oversee daily operations of Pinehurst Country Club ensuring excellent service, member/guest satisfaction, and organized workflow.
Manage all aspects of banquet operations, including staffing, scheduling, event setup, service, and breakdown.
Collaborate with PCC Food and Beverage Manager, clients, event planners, and internal departments (Culinary, F&B, Group and Event Sales, Housekeeping, Stewarding and Golf) to deliver seamless events.
Attend F&B department meetings.
Attend daily and weekly BEO’s meetings.
Communicate a recap of the day to management at the end of every event.
Foster a warm and welcoming environment for all members/guests.
Implement and maintain high standards for service, food quality, and presentation.
Form a relationship and work with the PCC Banquet Chef.
Ensure the restaurant complies with all local, state, and federal regulations regarding food safety, health standards, and labor laws.
Meet with the PCC Administrative Assistant weekly to ensure all product is ordered and sufficient (beer, wine, liquor) is available.
Accountable for the daily efficiency of all banquet department operations.
Assist in the daily controls of both food and beverage and repeat business.
Ensure productive staffing of all banquet events, including service, meetings, sets, and teardown.
Ensure proper levels of supervision are on hand at all times for every aspect of the department.
Conduct pre-shift meetings prior to all events reviewing standards, group menu, service, and special needs.
Conduct Service and Safety Training.
Participate in the performance review process.
Participate in disciplinary counseling.
Handle emergency situations calmly and effectively.
Ensure Standard of Operations and company policies are being followed.
Ensure that all of the department’s allocate the service stations for meal periods.
Responsible for handling all member/guest concerns that arise in the banquet outlet.
Assume total accountability for banquet outlet activities.
Ensure proper supplies are on hand at all times in order to effectively service the members/guests.
Ensure all staff are trained and certified in accordance with ABC regulations and Pinehurst Way.
Ensure an environment of constant communication with the Event Services Department, the Kitchen, and coordinating staff is maintained.
Ensure emphasis is placed on maintaining a professional relationship with all Employees maintaining the philosophy of Do what’s Right across the Resort.
Ensure a proper and accurate accounting for all banquet food, beverage, and miscellaneous revenues, on a daily basis.
Direct and inform Employees in every detail of banquet functions, as in menus, location of functions and coordinate all timing between kitchen and banquet personnel.
Accountable for the cleanliness and orderliness of all front and back of the house banquet areas.
Conduct daily and weekly walk-throughs of all Banquet rooms to ensure maintenance of facilities.
Coordinate and execute all décor needs through the décor Department.
Maintain Health Standards including all staff.
Be available to work in various locations of Food and Beverage outlets depending on business levels.
Work holidays wherever needed even if the primary outlet is closed.
Supervise employees in the Banquet Department, including interviewing, hiring, training, planning, assigning work, appraising performance, rewarding, disciplining, addressing complaints, and resolving problems.