Banquet Manager-Adobe

JDM GOLF LLC•Phoenix, AZ

3d•Onsite

About The Position

We are looking for an energetic, organized, hands-on Banquet Manager who enjoys leading a team, managing the details, and making sure every event—from intimate celebrations to large golf outings and special events—is executed with exceptional service. The Banquet Manager is responsible for the planning, coordination, staffing, and successful execution of the Adobe Bar & Grille’s banquet and special events. This position assumes operational responsibility for events once they are confirmed and transitioned from the Sales Manager. The Banquet Manager works closely with clients, culinary, food and beverage, golf operations, and other departments to ensure event details are properly communicated and executed. This position provides hands-on leadership before, during, and after events and is responsible for ensuring appropriate staffing, timely setup, professional service, and adherence to standards.

Requirements

Prior supervisory or management experience in banquets, catering, food and beverage, hospitality, or a related environment required.
Experience coordinating and executing weddings, corporate events, golf tournaments, private parties, or other large events required.
Experience working in a golf club, country club, resort, hotel, or similar hospitality environment required.
Strong leadership and supervisory skills with the ability to direct and motivate an event team.
Strong knowledge of banquet and event operations, including setup, service, breakdown, and event flow.
Excellent organizational, planning, and time-management skills.
Ability to manage multiple events, priorities, and deadlines simultaneously.
Strong attention to detail and ability to accurately interpret and execute BEOs and event specifications.
Excellent interpersonal, communication, and customer service skills.
Ability to remain professional and make sound decisions in a fast-paced environment.
Strong problem-solving skills with the ability to respond quickly to changing event needs.
Ability to effectively schedule and manage employees based on business needs.
Understanding of labor management, cost control, and operational budgeting.
Ability to train, coach, and provide appropriate direction to employees.
Ability to work collaboratively across multiple departments.
Ability to exercise good judgment and maintain confidentiality.
Ability to work independently and take ownership of event execution.
Open to change.
Ability to use BEO and POS systems.
Ability to use MS Office – MS Word, Excel, and Outlook (Email).
Ability to use employee self-service on company’s human resources/payroll database
Must have and maintain a valid Arizona Driver’s License, maintain automobile insurance coverage and have access to an automobile.
Position may utilize golf carts; thus, must have a valid driver’s license.
Must be at least 21 years of age.
Regular attendance is required.
Additional hours including weekends and holidays may be required on a regular basis to fulfill duties of position, especially during season.
At times, individual must be able to work in a fast-paced environment with ability to handle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate.
Ability to stand and walk for extended periods, particularly during event setup, service, and breakdown.
Ability to walk throughout the property, including indoor and outdoor event areas.
Ability to frequently bend, stoop, reach, twist, and perform other movements associated with banquet and event operations.
Ability to regularly lift and carry up to 25 pounds and occasionally assist with moving event-related materials and equipment consistent with established safety practices.
Ability to push or pull banquet carts, supplies, chairs, and other event-related equipment as required.
Ability to communicate verbally and hear sufficiently to interact effectively with employees, clients, members, and guests, including in areas with significant background noise.
Visual ability sufficient to review event documentation, use computer systems, inspect event setups, and monitor service and safety conditions.
Frequent use of a computer, keyboard, mouse, telephone, and other office equipment.
There is extensive repetitive motion in using hands/wrists.

Nice To Haves

Bachelor’s degree in Hospitality, Event Management, Business, Marketing, or a related field preferred.

Responsibilities

Maintain overall management responsibility for the planning and operational execution of all banquet and special events.
Work with clients to finalize event details, including setup, timing, food and beverage service, equipment, and special requests.
Oversee the preparation and accuracy of Banquet Event Orders (BEOs).
Ensure event details and changes are communicated timely to culinary, food and beverage, golf operations, and other affected departments.
Oversee event setup, service, breakdown, and cleanup to ensure Adobe standards and client expectations are met.
Assign Banquet Captains to oversee individual events as appropriate.
Maintain appropriate management presence and oversight of events, including those assigned to a Banquet Captain.
Address significant client, service, staffing, or operational concerns and ensure appropriate follow-up.
Directly supervise the Banquet Captains and Banquet Coordinator and provide overall leadership to banquet and event employees.
Determine staffing requirements and prepare or oversee banquet schedules based on confirmed events, business needs, and established labor guidelines.
Assign Banquet Captains and employees based on event requirements and operational needs.
Establish expectations and provide Banquet Captains with the information and direction necessary to successfully supervise assigned events.
Train, coach, and provide ongoing direction to Banquet Captains, the Banquet Coordinator, and banquet employees.
Monitor attendance, punctuality, appearance, performance, service standards, and adherence to Company expectations.
Address performance or conduct concerns promptly and consistently in coordination with management and Human Resources, as appropriate.
Promote teamwork, professionalism, accountability, and a positive service-oriented work environment.
Maintain overall responsibility for the client experience following transition from sales through completion of the event.
Ensure professional and responsive client communication and that event expectations are clearly understood.
Work closely with the Sales Manager, culinary, food and beverage, golf operations, maintenance, and other departments to coordinate successful events.
Ensure changes, special requests, and operational concerns are communicated promptly.
Review significant client feedback and communicate repeat or referral business opportunities to the Sales Manager.
Monitor banquet staffing and labor costs to support established financial and operational goals.
Adjust staffing based on business needs while maintaining appropriate service levels and minimizing unnecessary overtime.
Oversee banquet supplies, linens, equipment, and other operational needs.
Ensure banquet equipment and supplies are properly maintained, stored, and available for scheduled events.
Minimize waste, loss, and unnecessary expenses and promptly address facility, equipment, or maintenance concerns.
Actively participates in meetings and training session.
Drafts and formats memos, emails, and reports in accordance with Company guidelines and protocols.
Performs all other related duties, as assigned.
May be requested to assist with projects from time to time.