Banquet Manager

HM Alpha Hotels & Resorts•Westlake Village, CA

3d•Onsite

About The Position

The Banquet Manager oversees the daily operations of the Banquet area, ensuring customer satisfaction, high-quality service, and compliance with local and corporate standards. This role directly impacts guest experience, operational efficiency, and the financial performance of banquet services.

Requirements

1–2 years of relevant experience in banquet management or a related role.
Experience overseeing staff, event execution, and daily operations within a hospitality environment.
Familiarity with budgeting, payroll, and service charge reporting.
More than two years of post-high school education.

Nice To Haves

Hotel experience preferred.

Responsibilities

Supervise and direct Banquet associates, including captains, servers, lead housemen, and housemen.
Interview, recommend hiring, schedule, train, develop, coach, and counsel staff; manage performance reviews, salary recommendations, discipline, and terminations as appropriate.
Oversee daily Banquet operations, including ordering and maintaining supplies, reviewing set-up, and ensuring food and beverage preparation and service meet standards.
Ensure compliance with LSOPs, SOPs, Banquet Event Orders, and safety regulations to deliver optimal service, quality, and hospitality.
Meet with customers to review Banquet Event Orders, address changes, resolve issues, and ensure a quality experience.
Calculate and review Banquet checks for accuracy and present for customer signature.
Prepare daily service charges and payroll, ensuring accurate and timely reporting to the Accounting Department.
Monitor and maintain sanitation and maintenance of Banquet areas and equipment to protect assets and service quality.
Comply with attendance rules and maintain regular availability.
Other duties as assigned.