Banquet Manager

Arlo Williamsburg•New York, NY

9d•$70,000 - $75,000•Onsite

About The Position

Arlo Hotels, an independent lifestyle hotel, is actively seeking a dynamic Banquet Manager. This role is responsible for the successful execution of all banquet, meeting, conference, and special event operations within the hotel. Reporting directly to the Director of Food & Beverage, this position oversees banquet service staff, ensures exceptional guest experiences, and maintains operational excellence across all event functions. The Banquet Manager works closely with the Event Service Manager to ensure seamless communication between event planning and event execution, delivering exceptional service while maximizing efficiency, profitability, and guest satisfaction.

Requirements

Experience in banquet or event management.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to work effectively under pressure and manage multiple priorities.
Knowledge of food and beverage service standards.
Understanding of health, safety, and sanitation regulations.
Proficiency in event management software (e.g., BEOs).
Ability to develop and manage budgets, including labor costs.
Flexibility to work varied shifts, including weekends and holidays as needed.

Nice To Haves

Experience in the hospitality industry, specifically in lifestyle hotels.
Bachelor's degree in Hospitality Management or a related field.
Experience with Manager on Duty responsibilities.
Familiarity with various F&B outlet operations.

Responsibilities

Oversee the setup, execution, and breakdown of all banquet and catering events.
Ensure all events are executed according to banquet event orders (BEOs), hotel standards, and guest expectations.
Conduct pre-shift meetings to review event details, service standards, and staffing assignments.
Monitor service throughout events and proactively address guest concerns and operational challenges.
Ensure proper room setups, service timelines, and presentation standards are consistently achieved.
Recruit, train, coach, and supervise banquet service staff.
Develop employee schedules based on business demand and labor budgets.
Conduct performance evaluations and provide ongoing feedback and development opportunities.
Foster a positive, service-oriented culture focused on teamwork, accountability, and guest satisfaction.
Ensure compliance with all company policies, safety standards, and labor regulations.
Partner closely with the Event Service Manager to review upcoming events, client expectations, special requests, and operational requirements.
Attend weekly event and operational meetings to ensure alignment between sales, event planning, culinary, and banquet operations.
Collaborate with the culinary team to ensure seamless food production and service execution.
Maintain strong communication with front office, housekeeping, engineering, and other hotel departments to support event success.
Manage banquet labor costs while maintaining service standards.
Monitor inventory levels and oversee the proper use and maintenance of banquet equipment, supplies, linens, and service ware.
Assist with forecasting staffing needs based on business levels and event schedules.
Ensure accurate payroll and scheduling administration.
Maintain compliance with health, safety, sanitation, and alcohol service regulations.
Ensure banquet spaces and equipment are maintained in excellent condition.
Uphold hotel brand standards and service expectations at all times.
Monitor guest satisfaction and implement improvements as needed.
Support the overall Food & Beverage operation by assisting in the management of F&B outlets as business levels and operational needs require.
Serve as Manager on Duty for Food & Beverage venues during periods of high volume, staffing shortages, special events, or other operational demands.
Provide floor management support, including guest relations, service oversight, staff supervision, and resolution of service issues.
Collaborate with outlet managers and department leadership to ensure consistent service standards and guest experiences across all Food & Beverage operations.
Assist with employee coaching, shift leadership, and operational execution within F&B venues as assigned.
Maintain flexibility to support the broader Food & Beverage team and contribute to the achievement of departmental goals beyond banquet operations.