Banquet Houseperson|tipped

Donohoe Hospitality Services

About The Position

We're seeking a Banquet Houseperson to join our team at our dual-property hotel, where you'll play a key role in bringing events to life across two distinct guest experiences. Located near the Reston Town Center Metro station, our AC Hotel & Residence Inn features 267 guestrooms, a rooftop bar, and a full-service restaurant serving breakfast and dinner. With over 10,000 square feet of meeting space, an indoor heated pool, and a state-of-the-art fitness center, you'll work alongside a dynamic team to ensure every event is set flawlessly and executed to impress. Elevate your hospitality career while helping create memorable guest experiences. The Banquet Houseperson is a vital member of the events team, responsible for ensuring the smooth setup, maintenance, and breakdown of banquet and event spaces. This role involves arranging furniture and equipment in accordance with detailed event specifications, maintaining cleanliness and organization throughout the event, and providing excellent customer service to guests. The Banquet Houseperson works closely with event coordinators, catering staff, and other team members to ensure that all events run seamlessly and meet the highest standards of quality and safety. Key responsibilities include setting up tables, chairs, linens, and other event items as per the event plan, ensuring that banquet rooms and event spaces are clean and well-maintained before, during, and after events, and keeping banquet rooms stocked with necessary supplies such as pens, pads, and information packs. The Banquet Houseperson also assists with the setup and operation of audio-visual equipment and other technical needs, coordinates with decorators, caterers, and serving staff to ensure smooth event execution, and greets guests, assists them in finding their seats, and responds to any special requests. Additionally, the Banquet Houseperson monitors the environment by adjusting room temperature and lighting, ensuring electric hook-ups function properly, replenishing food and beverages if needed, and ensuring quality standards are met. They also receive and secure materials and supplies from vendors and adhere to safety protocols, ensuring all setups comply with health and safety regulations.

Requirements

Physical Stamina: Ability to lift, push, and pull up to 50 lbs and work on your feet for extended periods.
Attention to Detail: Ability to follow instructions and prioritize tasks effectively.
Team Player: Ability to work independently and as part of a team.
Communication Skills: Clear and professional communication with guests and staff.
Problem-Solving Skills: Ability to troubleshoot and resolve issues as they arise.
Flexibility: Willingness to work varied shifts, including evenings, weekends, and holidays.
Customer Service Orientation: Friendly and helpful demeanor to assist guests and ensure a positive experience.

Responsibilities

Set Up and Break Down: Arrange tables, chairs, linens, and other event items according to the event plan.
Cleanliness and Maintenance: Ensure banquet rooms and event spaces are clean and well-maintained before, during, and after events.
Stocking Supplies: Keep banquet rooms stocked with necessary supplies such as pens, pads, and information packs.
Assist with Equipment: Help with the setup and operation of audio-visual equipment and other technical needs.
Coordinate with Staff: Work with decorators, caterers, and serving staff to ensure smooth event execution.
Guest Assistance: Greet guests, assist them in finding their seats, and respond to any special requests.
Monitor Environment: Adjust room temperature, lighting, and ensure electric hook-ups are functioning properly.
Receive Deliveries: Accept and secure materials and supplies from vendors.
Safety and Compliance: Adhere to safety protocols and ensure all setups comply with health and safety regulations.

Benefits

Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, hotel room discounts.
Through this selection of benefits and perks, we strive to provide employees with options that enhance their quality of life at work and beyond.
We also offer daily pay access, where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.

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