Banquet Houseman

Woodmark Hotel • Kirkland, WA

5h • $24 • Onsite

About The Position

The Banquet Houseman is responsible for the physical set-up and turnovers of all banquet events. S/he will follow specific Banquet Event Orders to ensure accuracy for the set-up. The Houseman will maintain the cleanliness and eye appeal of the banquet space. The Banquet Houseman shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the Woodmark Hotel & Still Spa Culture as well as promoting our hotel values of Honesty, Enthusiasm, Integrity, Accountability and Passion for Service.

Requirements

• Must be a United States citizen or possess a valid work permit
• Must be at least 18 years of age
• Must possess valid WA Liquor Control card upon hire
• Must possess valid Food Handler’s card upon hire
• Must have a natural ability to interact with others
• Must be able to read, write and speak English
• Must be able to accurately follow verbal and written instructions
• Must possesses excellent communication skills
• Must have excellent listening skills
• Must be able to work in a fast-paced environment
• Must be professional in appearance and demeanor
• Must always ensure a teamwork environment
• Ability to work a flexible schedule that may include evenings, weekends and holidays
• Must have the ability to effectively interact with guests and team members; and resolve problems/conflicts in a diplomatic and tactful manner
• Must have a passion for creating an exceptional experience for all guests

Nice To Haves

• High school diploma or equivalent required
• At least one year of customer service experience preferred
• Prior hospitality experience preferred

Responsibilities

• Prepares all banquet space prior to events
• Tears down all banquet space after events
• Follows Banquet Event Orders with strong attention to detail
• Maintains a strong knowledge of various types of set-up
• Assists the banquet servers/captains with clearing of tables as needed
• Assists the A/V team with setting up equipment
• Assists with all set-up functions to include setting silverware, draping tables, folding napkins and arranging centerpieces/décor
• Removes centerpieces/décor after events and stores appropriately
• Removes soil linens and stores appropriately
• Assists with transporting food/beverages to event location
• Attends appropriate resort, division and department meetings
• Maintains the cleanliness of banquet storage rooms
• Assembles dance floors
• Arranges buffets, stages and podiums
• Interacts with resort staff in a professional manner, assisting other departments with necessary information
• Up sells other resort services and amenities to guests
• Always maintains a professional demeanor and attitude
• Communicates all pertinent information to the banquets team
• Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
• Ensures proper handling, cleaning and sanitation of equipment, china, glass and silver.
• Follows through on lost and found procedures. No articles shall be removed from occupied rooms. Absolute respect for guest property should always be exercised.
• Report any needed repairs immediately to supervisor (such as leaky faucets or toilets, loose tile, broken window panes, missing nuts or screws, etc.).
• Maintains a commitment to customer service and guest satisfaction
• Provides general resort information for guests
• Resolves guest issues promptly and with great care and effectiveness
• Offers warm and sincere welcome/farewell for all guests of Woodmark Hotel including use of guest name & good eye contact with each guest
• Attends appropriate department, hotel and division meetings
• Maintains an up to date working knowledge of all hotel amenities as well as any special events
• Reports to work on time and according to posted schedule, maintains accurate time records
• Maintains a professional appearance. Follows all Woodmark Hotel dress code standards
• Remains alert, courteous and helpful to the guests and colleagues at all time
• Performs other related duties as assigned

Benefits

• Easy access to work - centrally located in Kirkland, Washington.
• Free on-property parking for all Team Members.
• Daily Meal Credit - $6.00/day automatically added to your paycheck for each shift worked on-site for 5+ hours for all Team Members.
• Public Transportation Reimbursement - $40.00/month reimbursement for use of public transportation if eligible.
• Team Member appreciation events and recognition celebrations.
• Coffee & Tea – Team Members enjoy daily complimentary drip coffee & tea.
• Restaurant discounts – Team Members enjoy a 30% discount at The Woodmark Hotel & Still Spa’s restaurant, Carillon Kitchen.
• Spa discounts – Team members enjoy a 30% discount at The Woodmark Hotel & Still Spa on all spa services and retail products at Still Spa.
• Holiday Bonus Pay
• Hotel Room night discounts for Team Members and their Friends & Family.
• Carillon Point property discounts at restaurants and businesses.
• LifeMart discount program through ADP.
• 401(k) Plan after 1-year of employment.
• Team Member Assistance Program – Free & confidential counseling program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED