Banquet House Attendant

Hyatt Regency Bethesda•Bethesda, MD

1d•Onsite

About The Position

This role involves setting up, breaking down, and servicing meeting rooms in accordance with established guest service and sustainability standards. The position offers a potential career path from Banquet Server to Banquet Captain to Banquet Manager.

Requirements

High School diploma or equivalent preferred.
Previous banquet set up or customer service experience preferred.

Responsibilities

Set up meeting rooms according to banquet event order forms and documents to ensure set up meets guest expectations.
Transport awkward and heavy materials such as staging, tables, chairs, dance floors, etc., from storage area to meeting rooms in a safe manner using proper equipment.
Break down meeting rooms and return banquet items to storage closet in a neat and organized fashion.
Maintain established cleaning schedule of meeting rooms and ballrooms ensuring rooms are presentable at all times.
Respond to guest requests for service changes in room set up and assist with information requests regarding other areas of the hotel.
Handle guest complaints personally or if necessary seek assistance from supervisor.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Perform other duties as requested by management.