Banquet House Attendant ("Asistente de Banquetes)

Azul Hospitality•Detroit, MI

1d•Onsite

About The Position

The Banquet House Attendant is responsible for setting up, cleaning, and maintaining meeting and banquet rooms according to service standards. This role also involves organization, general cleaning, and inventory management. The position requires assisting with guest inquiries, adhering to company policies, and reporting any maintenance or safety issues. The job involves working in various temperature conditions, standing and moving for extended periods, and lifting/pushing equipment. Strong communication, customer service, and organizational skills are essential, along with basic computer and computational abilities. Knowledge of table and bar service, as well as appropriate table settings, is also required.

Requirements

Must be able to speak, read, write, and understand the primary language used in the workplace.
Requires good communication skills, both verbal and written.
Must have excellent customer relations skills.
Must be detail oriented with outstanding organizational and communication skills.
Must possess basic computer skills.
Must possess basic computational ability.
Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
Self-driven and able to work independently.
Knowledge of table and bar service.
Knowledge of appropriate table settings and service ware.
High school or equivalent education required.

Nice To Haves

Hotel/resort banquet experience preferred.

Responsibilities

Cleans and sets up meeting rooms and banquet functions per specifications on resume and BEOs or as directed by the Banquet Captain.
Vacuums floors, cleans walls, and windows/mirrors.
Responsible for the proper storage of meeting room supplies such as linen, pads, pens/pencils, and candy, etc. are required.
Services every meeting room by emptying trash, removing dirty plates, cups, linens, and glasses, and replace as necessary.
Straightens all chairs.
Replenishes water as specified or requested.
Clears tables, trays and returns all equipment to respective areas.
Keeps service corridors, pre-function space, and storage areas clean, organized and unobstructed.
Upon customer request, locates and delivers convention material to designated location.
Ensures service corridor safety by transporting all equipment in the proper manner.
Ensures that all spills and breakage are attended to immediately and proper safety procedures are followed.
Responsible for the proper handling of all supplies and equipment.
All other duties assigned by manager or supervisor.
Assist with any guest inquiry.
Follow all company and safety and security policies and procedures.
Report maintenance problems, safety hazards, accidents, or injuries.
Perform other reasonable job duties as requested by direct and indirect supervisors.