Banquet House Attendant ("Asistente de Banquetes)

Azul Hospitality • Detroit, MI

1d • Onsite

About The Position

The Banquet House Attendant is responsible for setting up, cleaning, and maintaining meeting and banquet rooms according to hotel service standards. This role also involves organization, general cleaning, and inventory management. The position requires assisting with guest inquiries, adhering to safety and security policies, and reporting maintenance issues. The job involves working in various temperature conditions, standing and moving for extended periods, and lifting/pushing equipment. Strong communication, organizational, and customer service skills are essential, along with knowledge of table and bar service.

Requirements

• Must be able to speak, read, write, and understand the primary language used in the workplace.
• Requires good communication skills, both verbal and written.
• Must have excellent customer relations skills.
• Must be detail oriented with outstanding organizational and communication skills.
• Must possess basic computer skills.
• Must possess basic computational ability.
• Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
• Self-driven and able to work independently.
• Knowledge of table and bar service.
• Knowledge of appropriate table settings and service ware.
• Must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F), possible for one (1) hour or more.
• Must be able to stand and exert well-paced mobility for up to four (4) hours in length.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to lift up to 45 lbs. as needed.
• Must be able to push and pull carts and equipment weighing up to 250 lbs.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations.
• Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors.
• Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.
• Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position.
• Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities.
• In addition, attendance at all scheduled training sessions and meetings is required.

Nice To Haves

• Hotel/resort banquet experience preferred.

Responsibilities

• Cleans and sets up meeting rooms and banquet functions per specifications on resume and BEOs or as directed by the Banquet Captain.
• Vacuums floors, cleans walls, and windows/mirrors.
• Responsible for the proper storage of meeting room supplies such as linen, pads, pens/pencils, and candy, etc. are required.
• Services every meeting room by emptying trash, removing dirty plates, cups, linens, and glasses, and replace as necessary.
• Straightens all chairs.
• Replenishes water as specified or requested.
• Clears tables, trays and returns all equipment to respective areas.
• Keeps service corridors, pre-function space, and storage areas clean, organized and unobstructed.
• Upon customer request, locates and delivers convention material to designated location.
• Ensures service corridor safety by transporting all equipment in the proper manner.
• Ensures that all spills and breakage are attended to immediately and proper safety procedures are followed.
• Responsible for the proper handling of all supplies and equipment.
• Performs other duties assigned by manager or supervisor.
• Assist with any guest inquiry.
• Follow all company and safety and security policies and procedures.
• Report maintenance problems, safety hazards, accidents, or injuries.
• Perform other reasonable job duties as requested by direct and indirect supervisors.

Benefits

• Staff Members must maintain a neat, clean, and well-groomed appearance per Azul Hospitality standards.
• Staff members may be required to work varying schedules to reflect the business needs of the hotel.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees