Banquet House Attendant

Meadowood Napa Valley•Saint Helena, CA

11h•Onsite

About The Position

The Banquet Houseman is responsible for ensuring that all functions are set, started and serviced in accordance with standards established by Meadowood Napa Valley. This role supports the Division Support of Meadowood Mission to establish Meadowood Napa Valley as the premier experience for enjoyment of California Wine Country Cuisine, by being innovative in exceeding guest needs and providing consistent quality in food, beverage, and service.

Requirements

Two to three years in four or five-star service related field.
Exhibit working knowledge of basic audiovisual equipment.
Fluent verbal skills in English required.
Ability to actively listen and provide clear, coherent responses to clients regarding their needs.
Basic writing skills.
Ability to work cohesively in a team environment with flexibility and respect.
Basic mathematical skills (addition, subtraction, division, multiplication).
Ability to solve moderately complex problems that relate to last minute changes required by a guest or weather conditions.
Able to be on feet, walking for long periods of times.
Lifting of items up to 50 pounds.
Bending, squatting, kneeling and reaching for long periods of time.

Nice To Haves

Customer service oriented.
Independent thinker and doer.
Understanding of etiquette and style.
Thorough, detail oriented, organized and pro-active.
Enthusiastic and high energy.
Flexible in fast paced environment.
Effective oral communicator.
Team oriented.
Professional, friendly, and courteous even under stress.

Responsibilities

Handle special guest requests and coordinate with Manager and Captain for special requests.
Review event order and take appropriate action as changes are needed.
Thank host at departure.
Unlock all rooms at the start and ending of every day.
Ensure that temperature and lighting in function space are appropriate for the event.
Transportation, set up, and breakdown of banquet items for function.
Carry out instructions and inspect room for proper set-up according to event order.
Inspect banquet areas (front and back of the house) for cleanliness, order and maintenance, before and after an event, taking corrective action when needed.
Be knowledgeable of set up on BEO for each event and check room set up against BEO to ensure set is proper.
Attend pre-meeting before shift with housemen staff.
Maintain positive communication with the kitchen, service personnel, client, and managers.
Ensure completion of duties in a timely fashion.
Communicate with managers regarding guest comments and complaints, recommending solutions and changes as appropriate.
Order supplies as needed and appropriate for job duty.
Assist in service of food and beverage as needed.
Know and follow California liquor laws, ensuring that alcohol is not served to intoxicated guests or minors.
Avoid damage to walls, doors, and furniture when transporting equipment and furniture.
Ensure all rooms are clean before guest arrival e.g. window sills, windows, Brass, Carpet, Ashtrays, Decks, and the Fireplace.
Attend monthly departmental meeting.
Record all beverage and food counts on the original BEO in the Banquet Office.
Maintain proper care and cleanliness of service equipment.
Perform minor repairs on the equipment.
Report all equipment that needs to be repaired to the manager.
Set up and breakdown Meadowood Napa Valley audio visual equipment.
Ensure recording of any additional equipment onto BEO’s.
Adhere to Meadowood service standards, procedures and APPRECIATE Core Value behaviors.
Adhere to all service standards and procedures.
Adhere to all appearance standards of housemen.
Familiar with all Estate fire and safety regulations.
Assist in emergency and security procedures as directed by management and the established emergency plan.
Complete tasks and projects delegated by your supervisor and assist other departments as business volumes and staff levels demand.