Banquet Captain

Austin Country Club•Austin, TX

6d•$19 - $33•Onsite

About The Position

Austin Country Club in Austin, TX is looking to hire a full-time Banquet Captain to join our hospitality team and help manage banquet events for our club. This event management position earns a competitive wage of $18/hour, plus a service charge. With the service charge, wages are typically between $19 - $33/hour. We provide our full-time employees with excellent benefits, including health insurance, paid time off (PTO), a 401(k) with up to a 4% match after one year of employment, and life insurance. Additionally, our hospitality team receives paid holidays, uniforms, free meals during working hours, and participation in wellness programs. As a Banquet Captain, you are responsible for supervising and managing events at our country club to ensure that they run smoothly. Your tasks include managing your staff while prioritizing the comfort and safety of our guests. You set up and manage staff shifts and timetables as well as schedule the necessary training for skills such as customer service and serving etiquette that your staff needs to succeed. When managing event setup, you run the floor as well as coordinate the food and beverage service by liaising with our kitchen staff to make sure everything is accurate. In addition, you monitor our inventory to check that we have the necessary supplies, equipment, and furniture that are needed to successfully run an event. Using your excellent customer service skills, you tend to any requests, questions, or complaints that guests bring to you and work to resolve issues in a timely and efficient manner. At all times, you make sure that our venue and facilities are kept clean and organized while following all applicable safety regulations. The job can sometimes be stressful, but you find a way to overcome any challenges that may arise. You find great satisfaction in knowing that your superb leadership skills contribute in a big way to the successful operation of our business, which is why you excel in this event management position with our hospitality team!

Requirements

High school diploma or equivalent
3+ years of experience as a banquet captain or in a similar position
Physically fit with good stamina for tasks such as moving and lifting furniture as well as standing for prolonged periods of time
Willingness to work long hours and irregular shifts
Excellent leadership skills
Strong customer service skills
Excellent verbal and written communication skills
Ability to balance multiple tasks while demonstrating good time management in a fast-paced environment
Ability to effectively lead and motivate a team of other staff members
Ability to maintain a friendly and professional demeanor even in stressful situations
Ability to present oneself in a clean and professional manner

Responsibilities

Supervising and managing events at the country club to ensure they run smoothly.
Managing staff, prioritizing guest comfort and safety.
Setting up and managing staff shifts and timetables.
Scheduling necessary training for staff in skills such as customer service and serving etiquette.
Running the floor during event setup.
Coordinating food and beverage service by liaising with kitchen staff.
Monitoring inventory to ensure necessary supplies, equipment, and furniture are available.
Attending to guest requests, questions, or complaints and resolving issues in a timely and efficient manner.
Ensuring venue and facilities are kept clean and organized.
Following all applicable safety regulations.