Banquet Captain - Spartanburg Marriott

Mainsail Lodging & Development•Spartanburg, SC

20h•Onsite

About The Position

The Banquet Captain is responsible for supervising and coordinating all banquet events to ensure a seamless and exceptional guest experience. This position requires strong leadership skills, attention to detail, and the ability to manage a team of banquet servers and support staff efficiently. The Banquet Captain ensures that all events are executed according to hotel standards and client expectations while maintaining high levels of service and hospitality.

Requirements

Strong leadership skills
Attention to detail
Ability to manage a team efficiently
Knowledge of hotel standards and client expectations
Ability to uphold high levels of service and hospitality
Ability to conduct pre-shift meetings
Ability to train and mentor staff
Ability to address performance or guest service issues promptly and professionally
Ability to serve as a primary point of contact for event hosts
Ability to maintain a strong floor presence
Ability to handle guest inquiries, special requests, or concerns
Ability to ensure prompt and courteous service
Ability to review BEOs and communicate updates
Ability to maintain inventory and request replenishments
Ability to assist in scheduling and assigning shifts
Ability to work closely with Banquet Manager and Sales/Catering teams

Responsibilities

Oversee the setup, service, and breakdown of banquet events, ensuring compliance with banquet event orders (BEOs).
Ensure tables, chairs, linens, table settings, buffets, and decorations are properly arranged according to event specifications.
Coordinate with culinary and beverage teams to ensure timely food and drink service.
Supervise and direct banquet servers, bartenders, and support staff, providing clear instructions and expectations.
Conduct pre-shift meetings to review event details, assignments, and service standards.
Train and mentor staff to uphold high levels of hospitality and professionalism.
Address any performance or guest service issues promptly and professionally.
Serve as the primary point of contact for event hosts, ensuring their needs and requests are met.
Maintain a strong floor presence during events to oversee service and assist as needed.
Handle guest inquiries, special requests, or concerns with professionalism and efficiency.
Ensure all guests receive prompt and courteous service throughout the event.
Review BEOs to confirm event details and communicate updates to the team.
Maintain inventory of banquet supplies and request replenishments as needed.
Assist in scheduling and assigning shifts for banquet staff.
Work closely with the Banquet Manager and Sales/Catering teams to ensure flawless event execution.
Assist with other related tasks as reasonably assigned by management.