Banquet Captain

Highgate Hotels•Pleasanton, CA

12d•Onsite

About The Position

Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com Location Overview The Banquet Captain/Supervisor is responsible for supervising and assisting with the set-up, service and clean-up of all assigned banquet functions.

Requirements

High School diploma or equivalent and/or experience in a related field preferred.
Previous supervisory responsibility preferred.
Flexible and long hours sometimes required.
Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.

Nice To Haves

College course work in a related field helpful

Responsibilities

Supervise and assist with the set-up of assigned catered functions, ensuring that the hotel’s standards are met, and advance preparation for service is adequate to allow efficient service to the guest once the function begins.
Act as liaison between Sales/Catering Manager and the in-house meeting or banquet contact.
Respond to guests needs in a timely manner.
Communicate problems/issues to the Banquet Manager, Banquet Supervisor, or the Food & Beverage Manager.
Assist Banquet Manager/Supervisor/F&B Manager with the creation of the Banquet Work Schedule and completion of Banquet Wage Progress Reports.
Assist in service of functions as required.
Requisition liquor for all banquet bars and maintain proper control over banquet beverage service.
Supervise and assist with the break down after the completion of functions to ensure that all equipment and supplies are stored properly.
Inspect the sanitation of all function space and storage areas to maintain the highest standard of cleanliness and organization throughout the department.
Follow all state liquor laws.
Be familiar with banquet menus and prices.
Supervise banquet staff as directed by Banquet Manager/Supervisor/F&B Manager.
Hold pre-function meetings, and check staffing and menus, prior to events.
Assign side-work duties and stations to all servers.
Supervise service of station or banquet room.
Prepare banquet checks and obtain signatures from guest contacts.
Monitor ongoing functions throughout assigned shift.
Supervise the breakdown and cleanup of all functions assigned.
Verify server’s paperwork when event is complete.
Prepare accurate captains’ reports.
Assist Banquet Manager/Supervisor/F&B Manager with the hiring and training of banquet staff.
Assist in set up of audio/visual, as necessary.
Handle items for “Lost and Found” according to the standards.
Ensure overall guest satisfaction.
Maintain a warm and friendly demeanor at all times.