Banquet Captain

Pyramid Global Hospitality•Bend, OR

2d•Onsite

About The Position

Pyramid Global Hospitality is seeking a highly motivated Banquet Captain to join their team. This individual will be responsible for directing the setup and preparation of banquet rooms, serving and clearing tables, and leading the performance of banquet food and beverage servers and housemen. The Banquet Captain acts as the personal representative of the property to banquet guests, coordinating all aspects of room setup and service to enhance guest satisfaction and maximize revenues. This role is ideal for someone with experience in leading high-volume catering and banquet events who is passionate about creating exceptional guest experiences.

Requirements

At least one year of Banquet Supervisor experience.
Experience in a 4-star, 5-star venue with synchronized service.
Knowledge of wine, beer, cocktails, and spirits.
Ability to work under pressure in a fast-paced environment.
Excellent communication skills.

Nice To Haves

Passion for creating an exceptional experience for all guests.

Responsibilities

Set up for functions including draping tables, setting silverware, folding napkins, preparing drinks, and placing table centerpieces.
Serve food and beverages, clear tables, and bus tables after functions.
Break down functions by bussing tables, putting away dirty linen and centerpieces, and vacuuming.
Clean the back hall and organize storerooms.
Set up AM or PM break stations with coffee, tea, snacks, and beverages.
Assist with event room setup according to meal period and table needs.
Perform food & beverage preparation duties such as preparing condiments, brewing coffee, and stocking workstations.
Serve food and beverages to guests.
Remove dishes, glasses, silverware, or other items from tables/countertops and take them to the kitchen.
Clean and sanitize tables and/or counters & seats after guests are finished.
Explain how various menu items are prepared, cooking methods, and ingredients.
Take into consideration any special requests and dietary issues made by the guest.
Provide general property information.
Offer a warm and sincere welcome/farewell for all guests.
Interact with staff in a professional manner, assisting other departments with necessary information.
Ensure final quality check on food and beverage items prior to serving guests.
Monitor assigned tables for customer satisfaction, quality, and additional service.
Address any guest issues promptly and with high concern.
Aid other events and restaurant staff as needed.
Maintain constant awareness of safety issues (e.g., broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons).