Banquet Captain

The Marcus Corporation•Lake Geneva, WI

2d•Onsite

About The Position

As a Banquet Captain at the Grand Geneva Resort & Spa, you will manage and oversee an efficient and friendly banquet department while delivering superior guest services. Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. We are a longstanding symbol of home and family, rooted in tradition and eager to shape a brighter future together.

Requirements

A high school diploma is preferred, along with relevant education, training, or experience in hospitality and cash handling.
Obtain any necessary government licenses or certifications, such as a Bartender's License, and complete all required banquet department training.
Maintain a neat and well-groomed appearance at all times.
Possess basic math skills for operating a cash register, making change, totaling guest checks, and understanding portion sizes.
Effectively handle and resolve conflicts, such as inaccurate meal counts or shortages of food and equipment and remain calm under stress.
Communicate effectively in English to understand menus and special requests and to interact with guests.
Organize tasks and coordinate with associates for efficient work production.
Perform physical activities like standing, walking, bending, lifting up to 40 lbs, pushing up to 200 lbs, and working in fast-paced, noisy, and potentially confining environments.

Responsibilities

Maintain high service standards for all guests and ensure banquet events run smoothly and on time.
Communicate closely with the Banquet Manager daily about changes and special needs related to events.
Assign duties and stations, and supervise point servers during shifts.
Ensure the cleanliness and organization of both front-of-house and back-of-house areas.
Set up rooms accurately according to the Banquet Event Order (BEO), verify staff presence, and report any shortages to the manager.
Collaborate with kitchen, stewarding, and beverage staff on special requests, timing, and equipment needs.
Handle and resolve any issues that arise, ensuring guest expectations are exceeded.
Oversee staff training and complete necessary paperwork and reports promptly, while adhering to safety protocols and completing opening and closing duties.
Other duties as assigned.

Benefits

A free, well-balanced meal every shift
Discounted Gym Membership
Room discounts at Marcus Hotels & Resorts
Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
Free parking
“Two for one” movie theater coupons at Marcus Theatres
Ability to grow your career and transfer from one property to another
Early wage access
Paid time off
Flexible scheduling
Medical, dental, and vision insurance (offered after 30 days of employment)
company-paid life insurance
employee assistance program offer
401k with employer match