Banquet Captain

Arcis Golf • Laytonsville, MD

5d

About The Position

Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another. SUMMARY Supervises, trains and monitors the performance of assigned banquet staff, ensuring that all procedures are completed to department and location standards. Essential Functions: Maintains complete knowledge of service requirements for assigned function and communicates expectations and to banquet staff. Supervisors banquet staff; ensures quality service is provided to guests. Greets guests upon arrival and assist in seating as required by group; ensures a pleasant visit for each guest; and maintains effective guest relations. Recognizes and resolves guest complaints and concerns. Supervises event set up and break down procedures; contributes to overall cleanliness and organization of facility and event location. Performs special projects delegated by management. Stays updated on latest developments pertinent to the department as well as the location. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• 1 to 2 years banquet supervisory experience; excellent people and communication skills.
• Proven experience supervising banquet staff in an event setting and demonstrated outstanding customer service.
• Must possess willingness to learn and perform new banquet event programs and services.
• Excellent communication and organizational skills, attention to detail, drive and motivation.
• Flexibility with schedule with evenings and weekend work required.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to read and interpret retail product labeling.
• Ability to speak effectively before groups of customers or associates of organization.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Responsibilities

• Maintains complete knowledge of service requirements for assigned function and communicates expectations and to banquet staff.
• Supervisors banquet staff; ensures quality service is provided to guests.
• Greets guests upon arrival and assist in seating as required by group; ensures a pleasant visit for each guest; and maintains effective guest relations.
• Recognizes and resolves guest complaints and concerns.
• Supervises event set up and break down procedures; contributes to overall cleanliness and organization of facility and event location.
• Performs special projects delegated by management.
• Stays updated on latest developments pertinent to the department as well as the location.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed