Banquet Captain

Pyramid Global Hospitality•Daytona Beach, FL

2d•Onsite

About The Position

Pyramid Global Hospitality is seeking a highly motivated Banquet Captain to join their team at The Shores Resort and Spa. This role involves directing the setup and preparation of banquet rooms, serving and clearing tables, and leading hourly banquet food and beverage servers and housemen. The Banquet Captain will act as the property's representative to guests, coordinating all aspects of room setup and service to enhance guest satisfaction and maximize revenue. The ideal candidate has experience with high-volume catering and banquet events and a passion for creating exceptional guest experiences.

Requirements

2-4 years of food service experience, preferably Banquet service.
Experience in a 4-star, 5-star venue with synchronized service.
Knowledge of wine, beer, cocktails, and spirits.
Able to work under pressure in a fast-paced environment.
Passion for creating an exceptional experience for all guests.
Excellent communication skills.

Responsibilities

Set up for functions to include draping tables, setting silverware, folding napkins, preparing drinks and putting out table centerpieces.
Service to include picking up food from back hall, carrying trays to function location, serve food and clear the food from the tables.
Break down to include bussing tables, putting away dirty linen and centerpieces, vacuuming.
Cleaning of back hall and organizing of storerooms.
Set up for AM or PM break stations that include coffee, tea, snacks, beverages, etc.
Assists as needed with event room setup according to meal period and table needs.
Performs food & beverage preparation duties such as preparing condiments, brewing coffee, and ensuring workstations are stocked.
Serves food and beverages to guests.
Removes dishes, glasses, silverware, or other items from tables/counter tops and takes them to the kitchen.
Cleans and sanitizes tables and/or counters & seats after guests are finished.
Explains how various menu items are prepared, cooking methods and ingredients.
Takes into consideration any special request and dietary issues made by the guest.
Provides general property information.
Offers warm and sincere welcome/farewell for all guests.
Interacts with staff in a professional manner, assisting other departments with necessary information.
Ensures final quality check on food and beverage items prior to serving guests.
Monitors assigned tables for customer satisfaction, quality, and additional service.
Addresses any guest issue promptly and with high concern.
Aids other events and restaurant staff as needed.
Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons).