Banquet Captain

ROCK BARN COUNTRY CLUB & SPA LLC•Conover, NC

3d•Onsite

About The Position

The Banquet Captain will coordinate with the restaurant manager and directors on event details and client expectations. This role involves leading and supervising all banquet staff, including servers, bartenders, and set-up crews. The captain will train new banquet staff on club policies, service standards, and event procedures, while also overseeing and evaluating staff performance for improvement. Fostering a positive and collaborative team environment is key. Responsibilities include overseeing the set-up and breakdown of event spaces according to banquet event orders (BEOs), ensuring all food and beverage service meets club standards, and stepping in to assist staff when necessary. The captain will also maintain banquet inventory, report shortages or damages, and keep accurate records of event details, staff schedules, and inventory. Other duties as assigned.

Requirements

High school diploma or equivalent required.
Demonstrates attention to detail in work.
Demonstrates effective communication skills, both verbal and written.
Must be organized, detail conscious and accurate with time management skills.
Excellent problem-solving skills and ability to handle high-pressure situations.
Must be capable of working without continuous supervision and guidance.
Minimum 2 years’ experience in a supervisory role within a banquet or catering environment.
Demonstrated computer skills are necessary for this position.
Must be able to demonstrate proficiency with Microsoft Office products including excel, word and email.
Proficient in using event management software.
Ability to lift up to 50 pounds maximum with frequent lifting and/or carrying of objects weighing up to 50 pounds; standing, walking, talking, hearing, reaching, handling, and fingering.

Nice To Haves

Hospitality or event management certification preferred.

Responsibilities

Coordinate with restaurant manager and directors of event details and client expectations.
Lead and supervise all banquet staff including servers, bartenders, and set up crews.
Train new banquet staff on club policies, service standards, and even procedures.
Oversee and evaluate any staff gaps or areas for improvement.
Foster a positive and collaborative team environment.
Oversee the set up and breakdown of event spaces according to banquet event orders (BEO’s) to include arranging tables, place settings, chairs, club linens, and decorations.
Ensure all food and beverage service meets club standards.
Step in and assist staff when necessary.
Maintain banquet inventory including linens, glassware and other supplies.
Responsible for reporting any shortages or damages to your leader.
Maintain accurate records of event details, staff schedules, and inventory.