BANQUET CAPTAIN

MDM Group Marriotts•Miami, FL

6d•$0 - $9•Onsite

About The Position

Ensures consistency and the highest level of service by training and developing staff and executing the requirements of events based on catering service standards. Provide support to the Banquet Manager to obtain the department’s goals of outstanding beverage service quality, exceptional team, and expected accounting results. Assist in beverage related tasks.

Requirements

N-Management

Responsibilities

Maintaining a cooperative team-like attitude in working with supervisors and fellow associates.
To receive function assignments and discuss any last minute changes with Manager
To inspect all public areas (foyer, assembly areas, restrooms) for cleanliness and pleasing appearance.
Perform all other reasonable tasks as requested by management.
Adheres to and reinforces all standards, policies, and procedures (PPM, Core Deliverables, SOPs, LSOPs, etc.).
Communicates and executes departmental and hotel emergency procedures and ensures staff are trained in safety procedures.
Maintain required par levels
Supervise rotation of all beverage/minibar items
Enforce and supervise all sanitation levels are maintained within the coolers and dry storage
Review forecast for upcoming weeks/periods in order to maintain the Beverage cost budget
Ensures minimum waste of Food & Beverage items
Responsible for receiving and storing all Beverage/Mini Bar items
Responsible for properly dating and rotating all items using FIFO system
Attend BEO meetings
Have working knowledge of JW Marriott purchasing specs to ensure quality
Check invoice on goods received against shipments to ensure quality, quantity, and purchase specs are as ordered
Ensure proper safeguards are in effect to maintain security of the beverage storeroom assets
Maintain accurate controllable log of beverages, minibars, and perpetual inventory
Maintain and update railroad cleaning schedule
Maintain all aspects of the self-audit on a daily basis
Reviews comment cards and guest satisfaction results with associates. Participates in the development and implementation of corrective action plans.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Ensures associate awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores.
Reviews quarterly Meeting Planner Survey and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.