Banquet Captain (Part Time)

ASM Global•Oklahoma City, OK

2d•Onsite

About The Position

Legends Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Part-Time Banquet Captain 20-25 hours per week at the Oklahoma City Convention Center. This position is responsible for supervision and coordinating activities of banquet servers during banquets to ensure that food is served promptly. The Banquet Captain stays in contact with the host (on-site contact) throughout the event to ensure the highest guest satisfaction possible. Regular attendance in accordance with Legends Global policies is essential to the successful performance of this position.

Requirements

High school diploma or GED
One year's experience as a banquet server or banquet captain
Must be able to communicate effectively, both verbal and written, in English.
Must be able to make quick and accurate decisions.
Ability to prioritize multiple projects and meet strict deadlines
Ability to work under minimal supervision
Ability to work flexible hours, including nights, weekends, and holidays in addition to normal business hour as needed
Must have professional attitude and appearance
Knowledge of computers and basic computer programs.

Nice To Haves

Food Handler's and Alcohol Awareness Certificate preferred.
Previous Supervisory experience preferred.

Responsibilities

Supervises banquet servers.
Meets with Chef on Duty at start of every shift to review banquet event orders for menu, timing, special request and Chef's expectations.
Meet with client prior to start of event to review menu and itinerary.
Anticipate customers' needs, respond promptly and acknowledge all customers, however busy and whatever time of day.
Must be a leader, motivating the servers, resolving conflicts and exceeding guest expectations.
Conducts lineup with the staff at the start of each shift.
Inspects uniforms, reviews menus and event itineraries and provides a short training topic.
Prepares Captain's Reports, detailing the function and comments of the Host (on-site contact)
Promotes and maintains the highest level of customer service to all guests.
Determines when a guest should not be served additional alcoholic beverages in accordance with Legends Global policies.
Must inspect function space prior to start of function to ensure cleanliness, organization and ambiance, (first impression, attractiveness, etc.)
Observes food being served to ensure that food is correctly garnished and arranged
Carries out responsibilities in accordance with the organization's/department policies and applicable laws.
Responsible for consumption sheets.
Ensure front and back of the house are maintained in a clean and orderly fashion.
Ensure all closing duties for staff are completed before staff sign out
Provide feedback on staff performance to manager and report disciplinary problems to manager and participate in the counseling of employees
Foster and promote a cooperative working climate, maximizing productivity and employee morale
Complete all paperwork and closing duties in accordance with departmental standards
Review status of assignments and any follow‐up action with Banquet Manager and/or oncoming Supervisor
Notify Manager when low on items such as lemons, creamers, coffee etc.
All other duties as assigned.
Carries out supervisory responsibilities in accordance with all policies and applicable laws
Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems