Banquet Captain - Jazzboline Restaurant and Bar

Jazzboline Restaurant & Bar•Town of Amherst, NY

5d•$13 - $14•Onsite

About The Position

Jazzboline Restaurant & Bar is seeking a Banquet Captain to lead banquet service during catered events. This role involves directing the service team, coordinating with culinary and support departments, and serving as a key point of contact for event hosts. The ideal candidate is organized, confident in leading a team, attentive to details in Banquet Event Orders (BEOs), and passionate about delivering seamless guest experiences. Jazzboline brings together inventive food, vibrant hospitality, and memorable experiences in a setting where flair never has to mean formality. A successful event requires preparation, communication, teamwork, and someone who can confidently guide the flow of service from beginning to end. As a Banquet Captain, you'll be an important connection between our banquet servers, culinary team, event host, and banquet leadership. Great banquet service isn't just about following a timeline; it's about anticipating needs, communicating clearly, and making sure every detail comes together for the guest.

Requirements

Experienced in hotel banquet food and beverage service, with at least two years of related experience
Comfortable providing direction and oversight to banquet service teams during events
Able to read and clearly communicate event instructions and BEO details
Customer-service focused and confident interacting directly with event hosts and guests
Able to communicate effectively with banquet leadership, culinary teams, coworkers, and guests
Able to work efficiently in narrow event spaces and maneuver between seated guests
High school graduate or equivalent
Dependable, organized, flexible, and able to remain composed during busy events

Nice To Haves

Takes pride in creating polished, well-executed events
Can read and understand Banquet Event Orders (BEOs) and translate them into a successful event setup and service plan
Is comfortable leading pre-shifts, assigning responsibilities, and directing banquet servers during events
Communicates clearly and professionally with guests, event hosts, culinary teams, and fellow employees
Can manage multiple priorities while maintaining attention to detail
Uses good judgment when responding to guest concerns or changes during an event
Understands proper banquet service, room setup, clearing, buffet, beverage, and money-handling procedures
Is comfortable taking ownership of an event from setup through closeout
Maintains a friendly, service-oriented demeanor even in fast-paced situations
Is flexible and able to work varying schedules based on banquet and event needs

Responsibilities

Attend BEO meetings when the Banquet Manager is unavailable
Read and understand BEOs and ensure event rooms are set according to specifications
Complete a quality inspection of event spaces before functions begin
Oversee events from start to finish and ensure food and beverage items are presented and served correctly
Monitor special requests and instructions outlined on the BEO
Set a sample table and demonstrate proper table service
Coordinate table assignments, buffet lines, coffee breaks, and the overall order and flow of service
Conduct effective pre-shift meetings, assign side duties, and direct banquet servers throughout the event
Communicate directly with culinary teams during service to support timely and accurate guest service
Introduce yourself to the event host or group leader and serve as a primary point of contact during the function
Respond to guest questions, complaints, or concerns professionally and promptly
Prepare and submit required event paperwork, including consumption reports, pre-shift summaries, end-of-day summaries, inventory, and other documentation needed for accurate billing
Immediately communicate food or beverage quality concerns to banquet management
Maintain clean and organized service stations and ensure proper in-room clearing and breakdown procedures
Follow guest-check and money-handling procedures for a-la-carte and beverage orders
Complete assigned side work and Banquet Critiques at the end of each shift
Post and close banquet checks as needed
Assist the Banquet Manager with the weekly schedule and complete scheduling responsibilities when the Banquet Manager is unavailable
Know the menu for each function and be able to explain major ingredients and preparation methods
Use suggestive-selling techniques when appropriate
Perform other duties and responsibilities as assigned