Banquet Captain

Proper Hospitality Careers•Culver City, CA

6d•Onsite

About The Position

The Banquet Captain is responsible for leading and coordinating the banquet service team to ensure smooth and efficient service throughout events. This role involves liaising with clients and other departments, supervising setup and breakdown, overseeing food and beverage delivery, and ensuring excellent guest service. The captain also manages and trains banquet staff, handles guest feedback, and ensures operational efficiency and safety standards are met.

Requirements

High School diploma or equivalent required.
Previous experience in a banquet or food service role, with at least 1-2 years in a supervisory or leadership position, preferably in a hotel or banquet setting.
Knowledge of food and beverage service techniques, as well as event coordination.
Excellent leadership and team management skills.
Strong communication skills, both verbal and written, with the ability to interact with guests, staff, and management.
Exceptional customer service skills and the ability to anticipate and address guest needs.
Ability to multitask and remain calm under pressure in a fast-paced environment.
Knowledge of safety and sanitation procedures related to food and beverage service.
Ability to stand for long periods of time during events.
Ability to lift and carry up to 50 pounds (e.g., trays, tables, chairs, etc.).
Ability to bend, kneel, and perform tasks that require physical movement, such as setting up tables and moving equipment.
Must be able to work evenings, weekends, and holidays, as many events occur during these times.

Responsibilities

Lead and coordinate the banquet service team to ensure smooth and efficient service throughout events, from setup to teardown.
Liaise with event coordinators, clients, and other departments to ensure all event requirements are met, including special requests, dietary restrictions, and customized setups.
Supervise the setup and breakdown of banquet rooms, ensuring that seating arrangements, decor, and table settings meet event specifications and quality standards.
Oversee the timely delivery of food and beverage to guests, ensuring adherence to the established service schedule.
Supervise and motivate the banquet servers and bartenders, ensuring they provide excellent guest service and maintain a professional appearance and attitude.
Train and mentor new banquet staff on proper service techniques, event procedures, and customer service standards.
Delegate tasks to banquet staff during events, ensuring efficient task completion and guest satisfaction.
Provide on-the-job guidance, feedback, and support to ensure the team’s success and compliance with hotel service standards.
Ensure all guests receive prompt, professional, and courteous service throughout the event, addressing any guest concerns or special requests immediately and appropriately.
Monitor the banquet room for guest needs, ensuring that all tables are properly serviced, drinks are refilled, and the environment is clean and comfortable.
Handle guest feedback and resolve any service issues or complaints, striving for a quick resolution that ensures guest satisfaction.
Ensure the proper presentation and quality of food and beverages served during the event, in alignment with hotel standards.
Coordinate with the kitchen team to ensure that food orders are correctly prepared and delivered in a timely manner.
Monitor the timing of courses during meals to ensure they are served at the correct temperature and in the appropriate order.
Ensure all safety protocols, including food safety and sanitation practices, are followed by the team during event setup, service, and breakdown.
Maintain proper inventory and control of banquet supplies, such as linen, glassware, silverware, and table settings.
Ensure that all banquet equipment is properly maintained and cleaned after use, including chafing dishes, serving trays, and other dining tools.
Assist with the setup of banquet rooms according to client specifications, ensuring all furniture, decor, and audio-visual equipment is properly arranged.
Ensure that banquet rooms are cleared and cleaned quickly and efficiently after events, leaving them ready for the next function.
Work closely with the catering, kitchen, and event planning teams to ensure a seamless experience for clients and guests.
Communicate with the Banquet Manager or Event Coordinator regarding event changes, timelines, and staffing needs to ensure everything is executed as planned.