Banquet Captain - Part Time

Millennium Hotels and Resorts•Sunnyvale, CA

6h•Onsite

About The Position

As our Banquet Captain, you will lead the execution of banquet events at M Social Sunnyvale, ensuring every function is organized, properly staffed, and delivered to the highest standards of hospitality. You will serve as a key point of contact between the banquet team, guests, event organizers, and management. This role is ideal for an experienced hospitality professional who is confident leading a team, comfortable managing multiple priorities, and passionate about creating seamless and memorable events. You will help bring meetings, conferences, weddings, social gatherings, and special events to life. Through strong leadership, communication, and attention to detail, you will ensure the banquet team delivers exceptional service while maintaining M Social's energetic and welcoming atmosphere.

Requirements

Minimum 2 years of banquet, catering, restaurant, or hotel Food & Beverage experience
Previous Banquet Captain, Lead Server, Supervisor, or similar leadership experience preferred
Strong knowledge of banquet service standards and event operations
Experience reading and following Banquet Event Orders (BEOs) and room diagrams
Knowledge of food and beverage service, including plated meals, buffets, receptions, and bars
Experience training and directing banquet service staff
Experience with POS systems preferred
Food Handler Card required or ability to obtain upon hire, as applicable
Responsible Beverage Service (RBS) Certification required or ability to obtain as required by California law
Passion for hospitality and creating memorable guest experiences
Strong leadership and team-management skills
Excellent communication and interpersonal skills
Strong organizational and time-management abilities
Ability to remain calm and professional under pressure
Strong attention to detail
Ability to multitask and manage changing event priorities
Professional appearance and positive attitude
Flexibility to work evenings, weekends, holidays, and varying shifts
Ability to stand and walk for extended periods throughout the shift
Frequently lift and carry up to 35 pounds
Ability to bend, reach, stoop, push, and pull as needed
Ability to assist with moving banquet equipment and supplies
Ability to work in a fast-paced environment for extended periods
Ability to work both indoors and outdoors as required by event operations
High school diploma or equivalent preferred
Equivalent combination of education and relevant experience will be considered

Nice To Haves

Previous hotel or luxury/lifestyle hospitality experience preferred
Experience working weddings, conferences, corporate events, and social functions
Knowledge of wine, beer, spirits, and banquet beverage service
Experience with high-volume events and multiple-function operations
Experience with event management or banquet systems is a plus
Bilingual abilities are a plus

Responsibilities

Lead banquet service and ensure events are executed according to event orders, timelines, and hotel standards
Review event details, room diagrams, menus, timelines, and special requests prior to each function
Conduct pre-event briefings and communicate expectations to the banquet team
Coordinate room setup, service, breakdown, and reset activities
Monitor event timelines and make adjustments as needed
Ensure all event spaces are properly prepared before guests arrive
Coordinate the flow of food, beverages, and service throughout the event
Welcome guests and maintain a professional, warm, and engaging presence
Serve as a primary point of contact for guests and event organizers during assigned functions
Anticipate guest needs and respond promptly to requests
Address guest concerns professionally and escalate issues to management when appropriate
Ensure service meets or exceeds guest expectations
Create an energetic and memorable experience that reflects the M Social brand
Lead, direct, and support banquet servers, housemen, and other event staff
Assign stations and responsibilities based on event requirements
Monitor team performance, appearance, service standards, and professionalism
Coach team members and provide real-time feedback when appropriate
Assist with training and onboarding of new banquet employees
Motivate the team and maintain a positive, respectful, and collaborative environment
Communicate staffing or performance concerns to banquet management
Oversee banquet food and beverage service to ensure proper timing and presentation
Coordinate with Culinary regarding food readiness, special requests, and service timing
Ensure buffet stations, bars, coffee breaks, and other food and beverage areas are properly maintained
Monitor portioning, presentation, cleanliness, and replenishment
Ensure responsible alcohol service procedures are followed
Assist with cash handling and beverage transactions when applicable
Inspect banquet rooms and setups prior to guest arrival
Ensure tables, chairs, linens, place settings, staging, and equipment are arranged according to event specifications
Coordinate with Banquet Housemen regarding room setup and breakdown
Ensure event spaces are cleaned and restored following functions
Confirm equipment and supplies are returned to designated storage areas
Report missing or damaged equipment to management
Communicate effectively with guests, event organizers, banquet management, culinary, engineering, housekeeping, and other hotel departments
Review Banquet Event Orders (BEOs) and communicate important details to the team
Monitor changes to event schedules, guest counts, menus, and special requests
Coordinate with other departments to resolve operational issues quickly
Complete required shift reports and communicate important information to management
Follow all hotel safety, food safety, sanitation, and health department regulations
Ensure banquet staff follow proper sanitation and safety procedures
Monitor event spaces for safety hazards and address concerns promptly
Follow responsible alcohol service requirements and company policies
Report accidents, injuries, spills, damaged equipment, and other incidents immediately
Ensure proper handling and storage of food, beverages, equipment, and supplies