Banquet Captain (Full Time)

Loews Hotels & Co•Tucson, AZ

4d•Onsite

About The Position

A dynamic and hands-on Banquet Captain who thrives on creating exceptional event experiences and delivering outstanding guest service. With a keen eye for detail and a passion for hospitality, you'll coordinate service teams, maintain high standards of food and beverage presentation, and ensure every banquet and catered event is executed flawlessly from setup to breakdown.

Requirements

Three + years experience as a Banquet Captain in a high volume, upscale hotel or free-standing restaurant/banquet operation, preferred.
Alcohol service certification or ability to obtain within required timeframe.
Exceptional knowledge and understanding of various banquet and food service techniques and standards.
Proficient in Microsoft Office and familiar with POS systems and basic financial reporting.
Ability to lift and carry food service trays weighing 35+ pounds.
Skilled in working efficiently in fast-paced environments while maintaining attention to detail.
High School Diploma or equivalent preferred.

Responsibilities

Oversee all assigned banquet functions, ensuring event spaces are set according to specifications and service is executed seamlessly from setup through breakdown.
Review Banquet Event Orders (BEOs) and coordinate with culinary, sales, and operational teams to ensure all event details are delivered accurately and on schedule.
Direct banquet team members by assigning service stations, delegating responsibilities, and providing hands-on leadership throughout each event.
Coordinate and monitor food and beverage service, ensuring all offerings meet quality, presentation, timing, and guest satisfaction standards.
Partner closely with culinary leadership to ensure banquet menus are prepared, presented, and served in accordance with company standards and guest expectations.
Deliver exceptional guest experiences by proactively addressing needs, resolving concerns professionally, and maintaining a visible presence throughout events.
Plan and schedule banquet staffing based on business levels, conduct pre-shift meetings, and communicate event expectations and service standards.
Train, coach, mentor, and support team members through ongoing feedback, performance development, and recognition to foster a high-performing service culture.
Maintain accountability for banquet equipment, supplies, inventory, and event documentation, including accurate cover counts, reporting, and billing processes.
Ensure compliance with all food safety, sanitation, workplace safety, and company policies while maintaining clean, organized, and event-ready banquet facilities.
Regular attendance in conformance with standards
May be required to work varying schedules to reflect business needs
Required to attend all mandatory training sessions and meetings
Perform other duties as assigned