Banquet Bartender (On Call)

Rivers Casino Careers•Des Plaines, IL

14h•Onsite

About The Position

This is an on-call Banquet Bartender position. We are holding walk-in interviews every Wednesday from 12pm-2pm at 2500 E. Devon Ave | Des Plaines, IL 60018. The role involves delivering exceptional beverage service to casino guests, managing various situations including intoxicated patrons, and maintaining extensive knowledge of drink recipes and menu items. Responsibilities include preparing and serving beverages, processing transactions via POS system, maintaining cleanliness, adhering to policies, and ensuring smooth shift handovers. Additional duties may be assigned by management.

Requirements

Minimum of two (2) years of bartending experience, ideally within a high-volume hospitality, banquet, or casino setting.
Proficiency with POS systems and basic mathematical calculations.
Strong interpersonal and verbal communication skills to effectively engage with guests and team members.
Collaborative, friendly, and guest-focused attitude with a professional and well-groomed appearance.
Must complete Responsible Alcohol Service Training and strictly enforce cut-off procedures.
Ability to successfully pass pre-employment screenings and obtain/maintain all required occupational licensing.
Flexibility to work varied schedules, including evening shifts, weekends, and holidays.
Ability to stand and walk for extended periods, as well as bend, stoop, and twist while serving.
Physical capability to lift up to 20 lbs and maintain manual dexterity to handle glassware, trays, garnishes, and cash.
Requires visual acuity, auditory perception, and manual dexterity to handle items and communicate effectively
Ability to communicate clearly and concisely in a high-volume, fast-paced environment
Demonstrated ability to work collaboratively while upholding a professional demeanor
Capability to stand, walk, stoop, and bend for extended periods
Ability to move efficiently and maintain urgency during peak operational hours

Responsibilities

Deliver exceptional and memorable beverage service to all casino guests in a highly professional, efficient, and courteous manner.
Demonstrate expertise in assessing situations, de-escalating guest concerns, and managing intoxicated patrons appropriately.
Maintain extensive knowledge of drink recipes, beverage offerings, menu items, specials, and pricing.
Prepare, mix, and serve beverages in accordance with established standard recipes and guest service expectations.
Accurately and promptly register orders and process transactions using the Point of Sale (POS) system.
Operate in assigned areas to take orders, present beverages, handle payments, and provide correct change.
Uphold high standards of cleanliness and organization across all beverage stations, service areas, and outlets, including rearranging seating to prepare spaces for guests.
Possess comprehensive knowledge of, and strictly adhere to, all departmental policies, rules, standard operating procedures, and side work duties.
Ensure clear, seamless communication and handovers between shifts.
Perform additional duties and special assignments as directed by management.