Banquet Attendant

MCR Hotels•Charlotte, NC

1d•Onsite

About The Position

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. This role focuses on ensuring happy guests, spotless cleanliness, product consistency & quality, and teamwork. Duties include greeting guests, maintaining cleanliness, ensuring product accuracy, and collaborating with team members. Specific to this role, responsibilities include table manicures (clearing and sanitizing tables), consistent set-up of banquet areas, kitchen cleanliness, food safety adherence, and keeping the banquet area stocked and clean.

Requirements

Must have a positive attitude and willingness to learn.
Ability to follow instructions, assigned tasks, and meet deadlines.
Always provide friendly service with a smile to guests.
Flexible schedule with availability days, nights, holidays, and weekends based on the demands of the hotel.
Must arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate manager.
Never work while clocked out.
Must clock in/out for breaks at the designated time on your schedule.
Must provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.
Read, write, understand and communicate with others effectively using the English language.

Nice To Haves

Experience in a hospitality, service, consumer-facing franchise or related field preferred.

Responsibilities

Greet guests happily upon arrival and throughout their stay with a smile.
Use guests’ names whenever possible.
Contribute to great guest satisfaction scores.
Handle challenging guest situations with hospitality and a sense of urgency.
Maintain strong knowledge of all features of the hotel facility and amenities.
Support all groups and events at the hotel.
Understand relevant technology for the role.
Answer all incoming calls with friendly service using the approved greeting.
Keep all areas, both front and back of the house, clean and well-organized.
Pitch in to clean guest rooms and public spaces as needed.
Greet every guest happily with a smile, by name if possible, while cleaning.
Ensure all operational checklists are completed accurately and at the designated times, every shift.
Ensure handover reports are accurate and on time for effective shift-to-shift communication.
Wear a clean, approved uniform and be well-groomed per the Team Member Handbook, wearing a nametag and smiling at all times.
Communicate clearly, honestly, and professionally with Team Members.
Be willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.
Work together to create a welcoming environment for guests and an effective, positive workplace.
Clear and properly sanitize banquet tables after each guest departure and prepare for the next arriving guest.
Set up buffet and/or banquet areas each morning according to specified requirements.
Ensure the kitchen is fully cleaned in accordance with the checklist provided each day upon completion of the breakfast period.
Follow all food safety measures daily in accordance with local health codes.
Keep the buffet and/or banquet area well stocked and clean until the end of the breakfast period.