Banquet House Attendant

Hersha Hospitality Management LP•Irving, TX

14h•Onsite

About The Position

The Banquet House Attendant is responsible for setting up, breaking down, and servicing meeting rooms in accordance with established guest service and sustainability standards at The Westin Dallas Fort Worth Airport hotel. This hotel features 506 rooms, 38,000 square feet of meeting space, a fitness facility, and multiple food and beverage outlets, located adjacent to the Dallas/Fort Worth Airport. The property is a significant gateway hotel for Dallas visitors, offering extensive event spaces for up to 1,600 attendees. HHM Hotels is proud to be an equal-opportunity employer.

Nice To Haves

High School diploma or equivalent preferred.
Previous banquet set up or customer service experience preferred.

Responsibilities

Set up meeting rooms according to banquet event order forms and documents to ensure set up meets guest expectations.
Transport awkward and heavy materials such as staging, tables, chairs, dance floors, etc., from storage area to meeting rooms in a safe manner using proper equipment.
Break down meeting rooms and return banquet items to storage closet in a neat and organized fashion.
Maintain established cleaning schedule of meeting rooms and ballrooms ensuring rooms are presentable at all times.
Respond to guest requests for service changes in room set up and assist with information requests regarding other areas of the hotel.
Handle guest complaints personally or if necessary seek assistance from supervisor.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Perform other duties as requested by management.