Banquet Admin Assistant II

Marriott•National Harbor, MD

About The Position

The Banquet Admin Assistant II enters and retrieves information in computer databases to update records, files, and reservations, and to answer guest inquiries. The role transmits information and documents using a computer, mail, or fax; operates standard office equipment; prepares correspondence and other documents using office software; handles incoming and outgoing mail; maintains electronic and paper filing systems; and compiles, copies, sorts, and files records of office activities and transactions. The assistant also enters and locates work-related information using computers and/or point-of-sale systems. The position follows company policies and procedures, maintains a clean and professional appearance, protects confidential information and company assets, and provides courteous guest service. It requires clear and professional communication, accurate preparation and review of written documents, appropriate telephone etiquette, and positive working relationships with colleagues. The employee may perform other reasonable duties as requested by supervisors.

Requirements

Ability to use a keyboard, mouse, or trackball to work with computer databases.
Ability to use word processing, spreadsheet, database, or presentation software.
Ability to operate standard office equipment and/or point-of-sale systems.
Ability to communicate clearly and professionally and prepare and review written documents accurately.
Ability to provide guest service and work positively with others.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Responsibilities

Enter and retrieve information in computer databases to update records, files, and reservations, and answer guest inquiries.
Transmit information or documents using a computer, mail, or facsimile machine.
Operate standard office equipment other than computers.
Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
Handle incoming and outgoing mail, including date-stamping and distributing incoming mail.
Create and maintain computer- and paper-based filing and organization systems for records, reports, and documents.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Enter and locate work-related information using computers and/or point-of-sale systems.
Follow company policies and procedures; maintain a clean, professional uniform and appearance; protect confidential information and company assets.
Welcome and acknowledge guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests.
Speak clearly and professionally, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships, support team goals, and listen and respond appropriately to employee concerns.
Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Perform other reasonable job duties as requested by supervisors.