Banner ERP Technical Architect (Principal Consultant)

Ellucian•UNAVAILABLE, UNAVAILABLE

3d•Remote

About The Position

Ellucian is seeking a Banner ERP Technical Architect to join their professional services team. In this role, you will consult with higher education customers, delivering value-added services to ensure institutional success. You will partner with clients to enable their business offices, including transformation to cloud/SaaS solutions, and ensure successful adoption. This is a mission-critical role where you will make an impact by communicating effectively with technical and functional staff, serving as the primary technical contact for projects, managing client expectations, and resolving client issues. You will anticipate and resolve software problems, track technical questions, coordinate remote technical activities, and communicate effectively internally. You will also assist client Infrastructure Teams with server/application access and support Integration Engineers, Data Migration Leads, and Data Migration consultants. Travel to customer sites is required.

Requirements

5-7 years relevant database experience
3-5 years IT technical management experience
Experience with implementing large ERP systems
Experience with Postgres/SQL
Strong project management, organizational, and client facing skills
Ability to manage multiple projects and work independently
Demonstrated aptitude for logical application of problem-solving techniques. Ability to deconstruct complex technical issues to identify root cause issues
Strong written and verbal communication skills
Effective technical writing skills
Strong presentation skills
Candidates must have the ability to obtain and maintain a corporate credit card and a driver's license.
Passport required for travel to international clients where applicable
Passion for technology and software is a must

Nice To Haves

Experience with Ellucian Banner is preferred, including Ethos and Self Service technologies.

Responsibilities

Communicates effectively and credibly with technical as well as functional staff, including those responsible for the execution of day-to-day operations through to those at the managerial and executive levels.
Serve as the primary contact regarding technical items within a project, liaising with other members of a virtual team where applicable
Ability to manage client expectations, ensure completion of engagements within an agreed-upon timeframe, and resolve client issues relating to the implementation of Ellucian’s solutions.
Consistently exceed expectations and responds promptly and professionally to client requests, seeking guidance as appropriate.
Leverages knowledge and prior experience to develop, present, and defend rational conclusions, recommendations and implementation strategies.
Anticipates and resolves software problems and solves difficult challenges with only occasional need for assistance from others.
Tracks formal questions and answers regarding requirements, business process, and desired outcomes.
Coordinate remote technical activities taking place and ensure all responsible parties are properly informed. This includes working with the Ellucian Cloud Services team, remote DBAs, and other technical teams.
Communicates effectively internally through written reports, regular meetings and teleconferences, keeping management and coworkers apprised of software and customer issues that impact the successful and smooth deployment of Ellucian solutions.
Assist client Infrastructure Team to provide appropriate (and secure) server/application access instructions for all consultants. Maintain this over time as new servers/products are implemented.
Facilitate the work of and provide support to the Integration Engineers, Data Migration Leads, and Data Migration consultants.
Travels to customer sites to deliver services.

Benefits

Comprehensive health coverage: medical, dental, and vision
Flexible time off
Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
401k w/ match & BrightPlan - to help you save for the future
Parental Leave
5 charitable days to support the community that supports us
Telemedicine
Wellness
Headspace Care (mental health)
Wellbeats (virtual fitness classes)
RethinkCare & Wellthy– caregiver support
Diversity and inclusion programs which provide access to internal employee resource groups
Employee referral bonuses to encourage the addition of great new people to the team
Education Assistance Program
Professional development opportunities
LinkedIn Learning