Banner Accounts Receivable Consultant III
About The Position
This role provides personalized and on-going guidance and support on Client Accounts Receivable and customer business operations post implementation, enabling customers to maximize value from their Banner investments. The role works closely with the customer, building a relationship with the customer’s points of contact, understanding their business needs and the customer’s current use and knowledge of the Client solutions. The Senior Consultant works with customers on assigned projects to identify solutions to business and functional challenges across the Accounts Receivable value stream. Higher education customers are transforming to modern campuses while leveraging technology and solutions to enable student success. In this mission critical role, you will partner with our customers to help enable their business office including transformation to Cloud/SaaS solutions and ensure successful adoption of these solutions.
Requirements
- Hands-on experience with Banner Accounts Receivable
- A minimum of 10 years of experience working in a higher education Accounts Receivable office or equivalent consulting experience.
- In-depth functional knowledge of business processes as related to Accounts Receivable offices and functions within colleges and universities.
- Expert knowledge of business process and Banner operations within Accounts Receivable.
- Proven analytical and problem-solving skills
- Bachelor’s degree or equivalent experience
Nice To Haves
- Experience managing project plans in Smartsheet is a bonus
- Understanding the connections to the Student and Financial Aid Modules will be of added value.
Responsibilities
- Executing and completing assigned projects within the time and scope negotiated with the customer
- Evaluating existing business processes and procedures, making recommendations for improvement
- Implementing systems and proof of concepts that best fit the customer's needs
- Ensuring customer satisfaction for the duration of the project
- Provides high-quality customer consultation and support to client product suite and systems that support Banner Accounts Receivable
- Assists customers with implementing new functionality into the Client Accounts Receivable module and other related Banner Accounts Receivable solutions
- Troubleshoots issues related to Accounts Receivable processes in a higher education setting across a suite of technology solutions, specifically the Banner product suite
- Interacts with the customer, Client colleagues, and other customer vendors, to translate business requirements into functional specifications for conversions, reporting, interfaces and customizations
- Monitors, tracks, and reports project risks, issues, milestones and work completed, as well as work that is underway
- Provides leadership and enables customer to stay on time and on task
- Facilitates business process review and application prototyping sessions as well as providing insight into best practice methodologies
- Evaluates and modifies systems, where appropriate, relative to the customer business practices
- Provides customer high-quality business process, change management and other appropriate documentation
- Provides direction in developing testing methodology and test scripts for use during upgrades and patch application
- Works with the customer to test and confirm updates meet specifications
- Provides guidance in the development of user-training strategy, and when appropriate, delivers such training
- Demonstrates strong problem-solving skills and self-starter attitude
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Senior
