Bankruptcy Supervisor

OneMain Financial • Evansville, IN

4d • Onsite

About The Position

The Centralized Bankruptcy Supervisor is responsible for supervising and maintaining procedures for the Centralized Bankruptcy functions, providing exceptional customer service and leadership to the staff. This position is accountable for achieving measurable objectives such as expense goals, quality and service standards. As a Supervisor, the position is responsible for hiring/interviewing, coaching, leading, training/developing, and performance related feedback to centralized bankruptcy team members. As a Supervisor, the position is responsible for promoting a positive work environment and maintaining effective working relationships with affiliates, internal departments, management, and outside vendors.

Requirements

• HS Diploma/GED
• Product knowledge expert or supervisory experience required.
• 2 Years or more of management experience.
• Knowledge of basic PC functions including MS Word and Excel, with the ability to learn new software packages as required.
• Ability to provide recommendations to management staff of workflow/process improvement where necessary.
• Ability to provide resolution to employee issues.
• Demonstrated verbal, written and listening skills.
• Ability to effectively communicate with all levels of employees, management and customers.

Responsibilities

• Supervise and lead centralized bankruptcy representatives of daily activities of multi-unit procedures.
• Interviews, hires, and trains new employees.
• Ensures daily process performance standards are achieved and reports deviations.
• Communicates performance objectives/standards to employees and ensures compliance.
• Provides timely and customer friendly response to escalated customer calls.
• Conducts periodic and annual reviews of representatives.
• Coaches and develops employees for increased performance.
• Provides recommendations for employee training and improving workflow processes.
• Ensures activities/processes are conducted in the most effective and cost-efficient manner and in compliance with all corporate and regulatory policies.
• Communicates concerns of system operations and/or service/product issues with Centralized Bankruptcy Manager.
• Must be able to assume responsibility for completion of assigned tasks to ensure that staff responsibilities/assignments are completed.
• Oversee the quality of processes to ensure the staff effectively utilizes resources available (i.e. COPs, PACER, NDC).
• Prepares various reports as required.

Benefits

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date)
• Paid sick leave as determined by state or local ordinance, prorated based on start date
• Paid holidays (7 days per year, based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED