Bankruptcy Process Monitoring Principal Coordinator - Work from Home
About The Position
The Bankruptcy Process Monitoring Principal Coordinator is primarily responsible for managing, monitoring, tracking of vendor and internal team processes and reporting. A successful person in this role contributes to the efficiency, productivity and success of the Bankruptcy Process Monitoring Team. The Bankruptcy Process Monitoring Principal Coordinator participates in day-to-day processing functions of Operations and will perform a variety of responsibilities that include but are not limited to: recommending and implementing changes to new and/or existing processes or procedures, provide training to increase user understanding of policies and procedures and participate in general project teamwork as assigned. As a Bankruptcy Process Monitoring Principal Coordinator within the Bankruptcy team, you will be the support system for a team of Bankruptcy Process Monitoring Coordinators and Bankruptcy management at various levels. You will be responsible for monitoring, creating, and enhancing processes that align with department initiatives to efficiently manage compliance, risk, spend, performance, and policy and procedure adherence. You will be responsible for helping design well-managed processes that provide sustainable, quality internal and external customer experiences, while driving continuous process improvements for existing monitoring features. Specific third-party monitoring and reporting responsibilities will be assigned to the Bankruptcy Process Monitoring Principal Coordinator based upon business needs.
Requirements
- High School Diploma, GED, or equivalent certification
- At least 3 years Customer Service or Call Center experience
- At least 2 years of Bankruptcy experience
- At least 1 year of Process Management experience
- At least 1 year of experience using Google Suite or Microsoft Office
Nice To Haves
- At least 3 years of Bankruptcy experience
- At least 2 years of experience in Excel or Tableau
- At least 2 years of Risk Management experience
- At least 2 years of Relationship Management experience
- At least 1 year of experience working with third party vendors
- At least 1 year of Project Management experience
Responsibilities
- Act as primary support for our Bankruptcy process monitoring and leadership team
- Provide training/presentations within the team and to the management team regarding daily functions, issue remediation efforts and other various topics
- Able to work both independently and collaboratively through projects and day to day functions
- Understand how operations in the bankruptcy world works and be able to support the business with daily reporting
- Assist manager with data gathering and ad-hoc analysis
- Understand the business goals and implement processes that support these goals
- Interact with associates and managers to resolve sensitive business inquiries, escalated accounts, and systems-related issues
- Respond promptly and professionally to internal and external customers regarding resolution of issues
- Participate in special projects as needed
- Undertake other projects/duties as assigned
- Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes
- May mentor junior level employees and review the work of others
- Assist in the Vendor with ad-hoc process asks or projects
- Assist with data gathering for monthly & annual business reviews
- Support and coordinate third party-related internal audits
- Monitor vendor adherence to contractual obligations
Benefits
- comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
